Joshua Hirschler
Colorado Springs,CO
Summary
Dynamic Guest Experience Leader at Petco Animal Supplies Stores Inc. with proven leadership qualities and exceptional communication skills. Enhanced guest satisfaction through proactive service and effective team mentoring, fostering loyalty and repeat visits. Skilled in training and evaluating dogs, adapting techniques to individual needs, resulting in improved client satisfaction.
Overview
12
12
years of professional experience
Work History
Guest Experience Leader
Petco Animal Supplies Stores Inc.
08.2013 - Current
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Implemented a proactive approach to anticipating guest needs for an exceptional hospitality experience.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Guided team on approaches to handle challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
Dog Trainer
Petco
09.2016 - 10.2023
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
Skills
- Leadership qualities
- Guest experiences
- Exceptional communication
- Guest services
Timeline
Dog Trainer
Petco
09.2016 - 10.2023
Guest Experience Leader
Petco Animal Supplies Stores Inc.
08.2013 - Current