Joshua Horton
Seymour,IN
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Strickland brothers ten minute oil change
INDIANAPOLIS, IN
09.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated scheduling and workflow to ensure efficient service delivery.
- Trained new employees on procedures and customer service skills.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Monitored inventory levels and assisted with stock ordering processes.
- Implemented safety protocols to ensure compliance with industry standards.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Assisted in managing daily operations of quick-service oil change center.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Seymour Highschool
Seymour, INSkills
- Customer service
- Retail operations
- Inventory management
- Employee training
- Employee performance evaluation
- Safety protocols
- Operational planning
- Workflow coordination
- Performance monitoring
- Employee scheduling
- Money handling
- Tactical execution
- Team leadership
- Conflict resolution
- Decision-making
- Workload management
- Time management
- Multitasking and organization
- Effective communication
- Verbal and written communication
- Adaptability and flexibility
- Relationship building
- Problem solving
- Workplace safety compliance
- Money handling
- Decision-making
- Scheduling and planning
Timeline
Assistant Manager
Strickland brothers ten minute oil change
09.2024 - Current
Seymour Highschool