Joshua Howell
Engadine,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Operations Manager
Lessar Energy
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Inbound Sales Representative
Dish Network
01.2022 - 10.2022
- Answering inbound calls from potential customers, Engaging with customers
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Retail Sales Representative
AT&T
03.2021 - 01.2022
- Providing service for new and existing customers for tablets, phones and watches
- Creating a warm and welcoming environment and maintaining a clean workspace
- Maintaining strong customer relationships by troubleshooting bills and devices
Regional Sales Manager
Sonic Solar
03.2019 - 11.2020
- In charge of 15 sales representatives (trainings, mentor, walk along)
- Receiving and answering all company emails
- Answering a range of phone calls (Supply, Homeowners, referrals)
- Writing all commission reports, sending and finalizing closed deals.
Xfinity Retail Professional
Xfinity Retail Store
07.2018 - 03.2019
- Helping with service issues and billing problems
- Setting up a new service for customers
- Receiving and handling loose change
- Handling and issuing Xfinity equipment.
Retail Sales Associate
T-Mobile
07.2016 - 09.2018
- Providing expert knowledge in cell phones and tablets
- Maintain a clean and healthy workspace
- Handling billing issues and taking payments
- Setting up new service for old and existing customers.
Retail Sales Associate
T-Mobile
06.2012 - 10.2015
- Provide customer service for all T-Mobile customers
- Take payments and billing questions
- Setting up new service for customers joining T-Mobile
- Answering any and all questions customers have about T-Mobile and their wireless device
- Receiving and handling loose change
- Assisting with store needs and chores.
Education
Skills
- Performance Monitoring
- Maintenance Planning
- Business Planning
- Incidents Management
- Business Development
- Financial Management
- Organizational Management
- Staff Development
Related Experience
- Knowledgeable in Windows / XP, interoffice network systems, and basic computer skills
- Technology enthusiast
Timeline
Operations Manager
Lessar Energy
10.2022 - Current
Inbound Sales Representative
Dish Network
01.2022 - 10.2022
Retail Sales Representative
AT&T
03.2021 - 01.2022
Regional Sales Manager
Sonic Solar
03.2019 - 11.2020
Xfinity Retail Professional
Xfinity Retail Store
07.2018 - 03.2019
Retail Sales Associate
T-Mobile
07.2016 - 09.2018
Retail Sales Associate
T-Mobile
06.2012 - 10.2015
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