Joshua Hudson
Leeds,AL
Summary
I have been very outgoing, motivated, and self driven my whole life. This started as a homeschooler keeping up with the school work I needed to complete in order to meet deadlines given to me by my parents. These traits I carried with me as I transitioned into Boy Scouts where I earned the rank of Eagle Scout at the age of 17. That same motivation to progress and improve has taken me through other parts of my life, whether it was to real estate work or searching for new leads and contracts in my current position.
Overview
9
9
years of professional experience
Work History
Client Service Specialist
The Baldwin Group
Remote / Atlanta
01.2023 - Current
- **Customer Issue Resolution:** Actively followed up with clients to ensure timely resolution of service inquiries.
- **Documentation Management:** Maintained accurate and detailed records of customer interactions in CRM systems.
- **Process Improvement:** Streamlined communication processes between clients and Insurance providers to enhance response times.
- **Training Support:** Assisted in training new team members on customer service protocols and tools used.
- **Product Knowledge Sharing:** Developed and shared knowledge base articles for common client issues to improve service efficiency.
- Followed up with clients regularly to ensure timely resolution of service inquiries and concerns.
- Developed knowledge base articles addressing common client issues to improve overall service efficiency.
- Maintained Licensing for Life and Health services.
- Supported clients when completing yearly legal filings
- Worked within strict timeframes for client needs and insurance renewals including but not limited to employee open enrollments and carrier filings.
Sales Support Specialist
Electric Machine Control
Birmingham, AL
06.2020 - 01.2023
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Evaluate upcoming project opportunities, put together pricing for bids, Risk Assessments for internal use as well as writing proposals and bidding documents for these projects.
- Closely monitored projects as they moved through various departments, and maintain a continuous overlook of the project to foresee problems, make sure everything stays on schedule, as well as handle customer/end user relations.
- Other responsibilities include tracking all (non project) service work in order to make sure all work in completed, paperwork is done, and is billed in a timely manner.
Wireless Technician
Revere Control Systems
Birmingham, AL
10.2017 - 05.2020
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Shop Technician
Revere Control Systems
Birmingham, AL
08.2017 - 10.2017
- Interpreted blueprint and schematic drawings to determine best course for repairs.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Measured and tested components using handheld micrometers, calipers and other tools.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
Education
High School Diploma -
Heritage Academy
Birmingham05.2013
Skills
- Telephone skills
- Exceptional communication
- Documentation skills
- Creative solutions
- Paperwork processing
- Microsoft Office expertise
- Email etiquette
- Customer education
- Remote work capabilities
- Client retention strategies
- CRM software expertise
- Compliance requirements
Timeline
Client Service Specialist
The Baldwin Group
01.2023 - Current
Sales Support Specialist
Electric Machine Control
06.2020 - 01.2023
Wireless Technician
Revere Control Systems
10.2017 - 05.2020
Shop Technician
Revere Control Systems
08.2017 - 10.2017
High School Diploma -
Heritage Academy
Personal Information
Title: Administrative Assistant