Political Ideologies
Joshua Hughes
Fort Hood,TX
Summary
Hardworking Student offering work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Supervising Agent
American Income Life Insurance Company
Fort Cavazos, TX
04.2023 - Current
- Successfully supervised team of agents, providing guidance and support to achieve sales targets
- Utilize Microsoft Office suite to create engaging presentations and effectively communicate with clients
- Demonstrate expertise in sales strategies and customer engagement to drive revenue growth.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Presented feedback to management on customer service trends and improvement areas.
- Implemented effective marketing strategies that resulted in increased lead generation and conversion rates for agency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Reviewed policy documents for accuracy before submission, ensuring compliance with legal regulations and minimizing potential disputes or misunderstandings between parties involved.
- Hired, trained and prepared 20 agents to respond to customer complaints, inquiries, and handle any troubleshooting duties.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Called prospective clients in market area to explain products offered and qualify leads.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed new business opportunities through consistent networking, resulting in expanded client base.
- Served as primary point of contact for clients, providing expert advice and guidance on complex insurance matters to ensure their needs were met.
- Used various computer programs to prepare sales reports containing customer information related to products and services purchased.
- Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Streamlined agency processes by implementing innovative technology solutions, leading to increased efficiency and reduced overhead costs.
- Maintained detailed records of all transactions, complying with regulatory requirements and promoting transparency within agency.
- Resolved caller issues quickly and thoroughly.
- Self-motivated, with strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Devised and implemented processes and procedures to streamline operations.
- Managed time efficiently in order to complete all tasks within deadlines.
Life Insurance Agent
American Income Life Insurance Company
Fort Cavazos, TX
10.2022 - 04.2023
- Leveraged strong communication skills to effectively sell life insurance policies to clients
- Utilized Microsoft Office suite to maintain accurate records and manage customer information
- Demonstrated exceptional time management and customer support abilities to meet client needs.
- Monitored competitor activity, remaining ahead of market trends and capitalizing on opportunities.
- Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
- Promoted products and services using upselling and other sales strategies.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Identified and solicited sales prospects in agency databases.
- Delivered informative presentations to potential clients about benefits of life insurance policies, generating interest and driving sales growth
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Utilized effective time management skills to manage large client portfolio efficiently without sacrificing quality of service or attention to detail.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Met with customers to provide information about available products and policies.
- Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
- Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.
- Leveraged industry knowledge to educate potential clients on importance of life insurance, resulting in increased policy awareness and sales conversions.
- Evaluated competitors' products and services to gain competitive advantage.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 15%.
Branch President
National Association of Letter Carriers (NALC)
Greer, SC
01.2019 - 10.2022
- Negotiated two local contracts with management, ensuring fair and favorable terms for union members
- Ensured adherence to both national and local agreements, addressing any violations through necessary grievances
- Filed on average 30 grievances every two weeks.
- Filed tax documents for branch and oversaw meetings to facilitate effective communication and decision-making
- Provided training and guidance to new stewards, promoting their professional development.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Inspired innovation by creating environments that encouraged creative thinking and problem-solving capabilities.
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased union membership by promoting its benefits and actively recruiting new members.
- Represented organization at industry conferences and events.
- Collaborated with union members to build diverse and inclusive board of representatives highly engaged and willing to negotiate to improve workplace.
- Presided over union meetings and promoted agendas with transparent information for union workers.
- Resolved grievances efficiently through mediation, arbitration, or other conflict resolution methods as needed.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Created succession plans to provide continuity of operations during leadership transitions.
- Developed comprehensive training programs for union leaders to enhance their negotiation skills and leadership abilities.
- Advocated for worker rights, leading to implementation of fair labor practices within organization.
- Fostered open lines of communication between management and union members, promoting greater understanding and cooperation between both parties.
- Collected union dues to fund activities and develop and deliver key programming for union members.
- Enhanced union member satisfaction by addressing concerns and implementing solutions in within time constraints.
- Learned and adapted quickly to new technology and software applications.
- Worked well in team settings, providing support and guidance.
- Organized and detail-oriented with strong work ethic.
- Skilled at working independently and collaboratively in team environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
City Letter Carrier
United States Postal Service
Greer, SC
10.2018 - 10.2022
- Sorted and delivered mail and packages to over 1200 addresses daily, ensuring timely and accurate delivery
- Utilized logistics management and organizational skills to efficiently handle high volumes of mail
- Prioritized workplace safety and adhered to established procedures for hazardous materials handling.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Navigated through various weather conditions safely while ensuring prompt delivery of mail items.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside delivery vehicle.
- Picked up outgoing mail from letter boxes and in person from customers.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Delivered packages and mail to business and people in local area.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Enhanced public's trust in USPS by conducting all assigned tasks with professionalism and integrity while representing organization.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
Package Handler
FedEx Ground
Greenville, SC
06.2017 - 11.2018
- Sorted over 12000 packages to 100 different trailers per day on average, ensuring efficient and accurate shipment handling
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Demonstrated strong attention to detail and quickness in fast-paced environment
- Utilized effective time management skills to meet tight deadlines.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Operated equipment while observing standard safety procedures.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Followed safety regulations to maintain safe work environment.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Managed warehouse operations and verified proper shipment procedures.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Acted as team leader in group projects, delegating tasks and providing feedback.
Carpenter
Self Employed
Charlotte, NC
11.2013 - 06.2018
- Built and designed custom wood structures, including porches, patios, cabinets, and trim, delivering high-quality craftsmanship
- Utilized precision measuring and woodworking skills to ensure accurate and aesthetically pleasing results
- Communicated effectively with clients to understand their needs and deliver exceptional customer service.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Incorporated eco-friendly materials and practices into carpentry work when possible, promoting sustainability within industry.
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Built and hung custom doors and frames.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Supported development of accurate project estimates by providing input on materials needed, labor requirements, and timeline expectations for various jobs.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Safely operated electric cordless and hammer drills and cutting torches.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Read and interpreted blueprints and construction documents to determine project directives.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Measured materials to determine sizes and quantity required for construction project.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
- Managed 5 other employees and serviced hundreds of clients with zero complaints upon work being completed.
Individual Material Readiness List Manager
United States Marine Corps
San Diego, CA
11.2009 - 11.2013
- Managed Individual Material Readiness List (IMRL) assets inventories and supervised subordinate personnel
- Utilized logistical management techniques and supply procedures to ensure efficient inventory management
- Demonstrated strong leadership and team management skills in military aviation environment.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained junior Marines in best practices for efficient list management and client relationship building.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and fast-paced environment.
- Managed 20 other superordinate Marines
- Inventory and IMRL Programs were always 100% accurate and compliant with Navy and Marine Corps aviation manual standards.
Education
Bachelor of Science - Political Science And Government
Arizona State University
Tempe, AZ06.2025
High School Diploma -
East Lincoln High School
Denver, NC01.2009
Skills
- Logistics Management
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Team Leadership
- Leadership
- Leadership Development
- Management
- Customer service and care
- Schedule Management
Certification
- Lean Six Sigma Yellow Belt - MCAS Miramar and 3rd MAW
- Lean Six Sigma White Belt Certification - MCAS Miramar and 3rd MAW
Honors Awards
- National Defense Medal- United States Marine Corps, Nov 2009
- Global War On Terrorism Service Medal- United States Marine Corps, Nov 2010
- Sea Service Ribbon- United States Marine Corps, Jun 2011
- Bravo Zulu - Naval Air Systems Command (NAVAIR), Oct 2011
- Good Conduct Medal - United States Marine Corps, Nov 2012
- Honorable Discharge - United State Marine Corps, Jan 2017
Affiliations
- Jewish War Veterans
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
InternshipLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balancePaid time off401k match4-day work weekWork from home optionPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingCareer advancementCompany CultureInterests
Labor Rights
Legislation
Voting Rights
Timeline
Supervising Agent
American Income Life Insurance Company
04.2023 - Current
Life Insurance Agent
American Income Life Insurance Company
10.2022 - 04.2023
Branch President
National Association of Letter Carriers (NALC)
01.2019 - 10.2022
City Letter Carrier
United States Postal Service
10.2018 - 10.2022
Package Handler
FedEx Ground
06.2017 - 11.2018
Carpenter
Self Employed
11.2013 - 06.2018
Individual Material Readiness List Manager
United States Marine Corps
11.2009 - 11.2013
Bachelor of Science - Political Science And Government
Arizona State University
High School Diploma -
East Lincoln High School