Stephany Delosh
Killeen,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. has a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervising Agent
American Income Life Insurance Company
Killeen , Texas
2023.11 - Current
- Provided feedback on employee performance based on observed results during training sessions.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Educated clients on various types of life insurance policies available in the market.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Prepared quotes for prospective customers based on their individual needs.
- Responded promptly to customer inquiries and complaints in a professional manner.
Licensed Health Insurance Agent
Family Heritage Life Insurance
Lincoln , NE
2023.04 - 2023.10
- Developed and implemented insurance plans for customers based on their individual needs.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Educated customers on various health insurance products and services available.
- Assisted customers with filing claims, appeals, and other paperwork related to their policies.
- Performed periodic reviews of client accounts to ensure compliance with regulations.
- Identified areas where additional coverage may be needed or beneficial for clients.
- Advised clients on changes in their insurance policies due to life events such as marriage or childbirth.
Customer Service Representative
SYKES - US Center
Killeen , Texas
2022.09 - 2023.03
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Associate of Applied Science - Medical Assisting
Vista College
El Paso, TX2019-02
Skills
- Supervisory Role Experience
- Team Management
- Resourceful
- Sales Management
- Effective Communication
- Effective Leadership
- Performer Promotion
- Lead Prospecting
- Schedule Management
- Legal Advisory
- Problem-Solving
- Internet Savvy
- Customer Service Abilities
- Stress Management
- Resource Allocation
- Flexible Schedule
Certification
- Actively licensed in Sickness, Health, Accident, Life and Annuities in Arkansas, Colorado, Kansas, Missouri, Nebraska, Oklahoma, and texas with residential state being Nebraska.
Accomplishments
- Has completed Leadership academy 101A and 101B with Globe Life.
- Have been on the Weekly Leaderboard for personal production 3 times.
References
References available upon request.
Timeline
Supervising Agent
American Income Life Insurance Company
2023.11 - Current
Licensed Health Insurance Agent
Family Heritage Life Insurance
2023.04 - 2023.10
Customer Service Representative
SYKES - US Center
2022.09 - 2023.03
Associate of Applied Science - Medical Assisting
Vista College
- Actively licensed in Sickness, Health, Accident, Life and Annuities in Arkansas, Colorado, Kansas, Missouri, Nebraska, Oklahoma, and texas with residential state being Nebraska.
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