Janine Bourque
North Andover,MA
Summary
Well-organized sales agent with a track record of success handling both inbound and outbound calls in busy work environment. Skilled at providing clear product and service information to potential customers and closing sales. Focused individual with deadline-driven and flexible nature. Ability to manage and contribute to a team of agents and maintaining personal sales goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervising Agent
American Income Life Insurance Company
Middletown, CT
01.2024 - Current
- Provided support and guidance to team members on daily tasks and procedures.
- Conducted regular meetings with team members to review individual goals and objectives.
- Evaluated agent's job performance through observation, coaching, and providing constructive feedback.
- Assisted clients in selecting appropriate coverage options for their needs.
- Processed applications and paperwork related to policy issuance or renewal.
- Prepared presentations outlining product features, benefits, pricing plans.
- Advised clients on coverage amounts needed based on individual circumstances.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Analyzed clients' existing insurance policies and recommended adjustments or additional coverage as needed.
Owner-Building Inspector
Bourque & Associates
North Andover, MA
05.2018 - 01.2024
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Inspected residential and commercial buildings to ensure compliance with all applicable building codes.
- Conducted on-site investigations and monitored construction activities to verify code compliance.
- Performed re-inspections to ensure that corrections have been made in accordance with the approved plans.
- Provided training sessions on proper application of building codes to contractors and homeowners.
- Performed inspections of current construction, refurbishment, and repair projects.
- Re-evaluated commercial and residential constructions with previous failed inspections.
Real Estate Agent
Redfin
North Andover, MA
02.2010 - 09.2018
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
Education
Bachelor of Science - Accounting
Marian Court College
Swampscott, MA05-2007
Skills
- Effective Leadership
- Supervisory role experience
- Team Management
- Sales management
- Personnel Recruitment
- Product Sales
- Customer service abilities
Certification
- Life and health producer licenses in MA, RI, NH, CT, NC and FL.
Timeline
Supervising Agent
American Income Life Insurance Company
01.2024 - Current
Owner-Building Inspector
Bourque & Associates
05.2018 - 01.2024
Real Estate Agent
Redfin
02.2010 - 09.2018
Bachelor of Science - Accounting
Marian Court College