Sarah Love
Dade City
Summary
Dynamic Supervising Agent with a proven track record in team management and operational efficiency. Expertise in training, performance monitoring, and customer relationship building. Committed to enhancing team performance and driving positive business outcomes.
Resourceful professional with extensive experience in customer service and operations management. Known for reliability and time management skills, contributing to streamlined processes and improved client satisfaction. Aiming to leverage leadership experience to drive operational excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Supervising Agent
Globe / American Income Life
10.2025 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained new agents on product knowledge and sales techniques for improved performance.
- Monitored team performance, providing constructive feedback to enhance individual skills.
- Collaborated with management to implement strategic initiatives that increased operational efficiency.
- Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
- Monitored and evaluated fellow agents' performance.
- Maintained businesses' database by entering and verifying information.
Manager
Back to Beautiful
Dade City, FL
01.2019 - 09.2025
- Streamlined office operations by implementing efficient scheduling systems and resource allocation methods.
- Oversaw budget management processes, ensuring compliance with financial policies.
- Managed daily operations and workflow for business office functions.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Streamlined front office operations, enhancing guest experience and satisfaction.
Cashier
CVS Pharmacy
Davenport, FL
07.2010 - 11.2012
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent cash handling procedures.
- Assisted in inventory management by restocking shelves and tracking product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Daniel Jenkins Academy/ Haines City High
Haines City, FLSkills
- Effective leadership
- Effective communication
- Team management
- Resourceful
- Customer service
- Reliability
- Multitasking Abilities
- Time management
- Appearance scheduling
- Recordkeeping proficiency
- Call management
- Schedule management
- Flexible schedule
- Customer service and care
Timeline
Supervising Agent
Globe / American Income Life
10.2025 - Current
Manager
Back to Beautiful
01.2019 - 09.2025
Cashier
CVS Pharmacy
07.2010 - 11.2012
High School Diploma -
Daniel Jenkins Academy/ Haines City High