Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Theresa Bryson
Cary,NC
Work Preference
Summary
Experienced professional with a proven track record at Globe Life American Income Division, excelling in customer service and conflict resolution. Adept at fostering strong client relationships and negotiating favorable terms, while demonstrating effective leadership and problem-solving skills. Committed to continuous improvement and compliance, ensuring operational excellence in all endeavors.
Overview
25
25
years of professional experience
5
5
Professional Licenses and Certifications
Work History
Supervising Agent
Globe Life American Income Division
05.2021 - Current
- Participated in team meetings to discuss operational challenges and propose solutions.
- Adapted quickly to evolving procedures and contributed to continuous improvement initiatives.
- Engaged in customer service activities, addressing client inquiries under supervision of senior agents.
- Maintained detailed records of all transactions, complying with regulatory requirements and promoting transparency within the agency.
- Negotiated favorable terms for clients through strong interpersonal skills and industry expertise.
- Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collaborated with team members to ensure compliance with industry regulations and standards.
- Maintained accurate records of interactions between clients and agents for quality assurance purposes.
Territory Manager
United States Chamber of Commerce, Washington DC
03.1997 - 08.2021
- Cultivated relationships with key clients, driving customer retention and satisfaction.
- Developed and executed territory sales strategies to enhance market penetration.
- Monitored competitor activities, adjusting tactics to maintain competitive advantage.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Medical Transcriptionist
Florida Transcription Company
03.1994 - 04.1997
- Transcribed medical dictations with high accuracy and attention to detail.
- Utilized electronic health record systems for efficient documentation management.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
Physical Therapist Technician
St. Johns Hospital
08.1972 - 08.1973
- Admininsterd therapeutic exercises under supervision in clinic and to the Criminally Mentally insane incarcerated in facility there.
- Maintained clinical standards in Hubbard room maintaining equipment cleanliness for compliance with Sterile Health Codes.
- Documented patient interactions and treatment outcomes accurately to maintain comprehensive medical records.
- Debrieded burn patients flown in from around the US and world in the Hubbard room.
Emergency Room Technician/Physical Therapy Assistant
Cass County Hospital
05.1972 - 08.1972
- Provided direct patient care in high-pressure emergency settings, ensuring safety and comfort.
- Assisted medical staff with procedures, maintaining sterile environments and preparing necessary equipment.
- Monitored vital signs and documented changes in patients' conditions for accurate reporting to physicians.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
Education
No Degree - International Relations
Kansas University
Lawrence, KSBachelor of Science - Education
University of Missouri
Columbia, MOSkills
- Effective leadership
- Effective communication
- Positive attitude, persevering, honest, loyal
- Customer service
- Problem-solving skills
- Conflict resolution
- Customer complaint resolution
- Professional networking
- Financial document preparation
- Resourceful
Accomplishments
Increased territory membership 600%
Acquired largest membership in United States Chamber of Commerce, DC Field Sales History with renewal
Published
Certification
- Health Insurance Producers License - currently licensed in 14 states
- Life Insurance Producers License-currently licensed in 14 states
- FINRA
- Medicare Producer Full line of Authority
- Certified Identity Theft Risk Management Specialist
- Red Cross CPR Certification
- Red Cross Life Saving Certification -
Timeline
Supervising Agent
Globe Life American Income Division
05.2021 - Current
Territory Manager
United States Chamber of Commerce, Washington DC
03.1997 - 08.2021
Medical Transcriptionist
Florida Transcription Company
03.1994 - 04.1997
Physical Therapist Technician
St. Johns Hospital
08.1972 - 08.1973
Emergency Room Technician/Physical Therapy Assistant
Cass County Hospital
05.1972 - 08.1972
No Degree - International Relations
Kansas University
Bachelor of Science - Education
University of Missouri
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