Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Kham Phothisene

Kham Phothisene

Elgin,IL

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervising Agent

American Income Life Insurance Company
01.2022 - 05.2024
  • Set achievable sales targets for the team, motivating them towards successful completion of goals while maintaining a customer-centric approach.
  • Served as primary point of contact for clients, providing expert advice and guidance on complex insurance matters to ensure their needs were met in a timely manner.
  • Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
  • Increased client satisfaction by providing exceptional customer service and addressing individual needs.

Sortation Associate

Amazon
10.2019 - 01.2022
  • Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Strengthened communication among team members, ensuring clear understanding of daily goals and responsibilities.

Machine Operator

Flex
07.2016 - 10.2019
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

Education

High school Diploma -

Elgin High School
Elgin, IL
06.2014

Skills

  • Effective Leadership
  • Effective Communication
  • Team Management
  • Sales management
  • Ensuring customer satisfaction
  • Problem-solving skills
  • Customer service abilities
  • Relationship Building
  • Internet savvy

Certification

  • Life & Health Insurance License

References

  • Parveen Lakhani, (630)-540-6165, MGA-American Income Life
  • Salvador B., (773)-540-9960, Amazon Sort
  • April G., (312)-622-2969, Shift Manager Amazon
  • Thomas K., (630)-785-0768, personal

Timeline

Supervising Agent

American Income Life Insurance Company
01.2022 - 05.2024

Sortation Associate

Amazon
10.2019 - 01.2022

Machine Operator

Flex
07.2016 - 10.2019

High school Diploma -

Elgin High School

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Kham Phothisene