Owen Carver
Fairhope,AL
Summary
Well-organized Supervising Agent with track record of success handling both inbound and outbound calls in busy work environment. Skilled at providing clear product and service information to potential customers. Focused individual with deadline-driven and flexible nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervising Agent
Globe Life Liberty National Division
Fairhope, AL
07.2023 - Current
- As the supervising agent, I was responsible not only for maintaining my own production levels by selling life and supplemental health products to clients reached through cold calls, but also for recruiting and training new agents to grow my team.
- Conducted regular meetings with team members to review individual goals and objectives.
- Provided support and guidance to team members on daily tasks and procedures.
- Developed training programs for new agents, ensuring all processes were followed correctly.
- Evaluated agent's job performance through observation, coaching, and providing constructive feedback.
- Resolved escalated customer complaints in a professional manner while adhering to company policies and procedures.
- Organized special events such as team building activities that promote collaboration among colleagues.
Sales and Service Advisor
Goodyear Tire & Rubber
Foley, AL
10.2022 - 07.2023
- Provided customer service and sales support in a retail environment.
- Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Greeted customers upon entering the store and provided assistance as needed.
- Handled cash register transactions accurately while ensuring compliance with all applicable laws and regulations.
- Maintained cleanliness of the store area by dusting surfaces, vacuuming carpets, mopping floors.
- Handled irate customers smoothly to achieve performance targets.
Shift Manager
Sweet Home Coffee LLC
Robertsdale, AL
09.2019 - 10.2022
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
High School Diploma -
University of Mobile
Prichard, AL05-2022
Skills
- Sales management
- Effective Communication
- Supervisory role experience
- Effective Leadership
- Lead prospecting
- Product Sales
- Customer Complaint Resolution
- Insurance decisions
- Financial Advising
- Financial Services
Certification
- Life And Supplemental Health Insurance Producer License in AL and FL
Timeline
Supervising Agent
Globe Life Liberty National Division
07.2023 - Current
Sales and Service Advisor
Goodyear Tire & Rubber
10.2022 - 07.2023
Shift Manager
Sweet Home Coffee LLC
09.2019 - 10.2022
High School Diploma -
University of Mobile
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