Michael Solberg
Katy
Summary
Results-oriented Supervising Agent with a proven track record of driving team performance through effective leadership and communication. Expertise in resource allocation and implementing strategies that enhance productivity and foster a culture of continuous learning.
Overview
19
19
years of professional experience
Work History
Supervising Agent
Globe Life American Income
Houston
05.2025 - Current
- Supervised daily operations to ensure compliance with company policies and regulations.
- Assisted team members in training and onboarding processes to enhance productivity.
- Coordinated scheduling and workflow to optimize resource allocation and performance.
- Implemented effective marketing strategies that resulted in increased lead generation and conversion rates for the agency.
- Established a culture of continuous learning within the agency, promoting professional development and career growth opportunities for team members.
Account Manager
Crest Management Group Inc.
Houston
02.2022 - 11.2024
- Managed client relationships to enhance satisfaction and retention.
- Facilitated regular communication with clients, addressing concerns and providing updates.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Supervising Manager
Hands On Tasks
Katy
12.2006 - 02.2022
- Oversaw daily operations, ensuring optimal workflow and adherence to safety protocols.
- Developed training programs for staff, enhancing skills and operational efficiency.
- Streamlined inventory management processes, reducing waste and improving accuracy.
- Implemented performance metrics to monitor team productivity and effectiveness.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TXSkills
- Effective leadership
- Effective communication
- Team management
- Resourceful
- Supervisory role experience
- Sales management
- Clear communication
- Flexible schedule
- Sales closing
- Multitasking Abilities
- Attention to detail
Accomplishments
- Supervised team of five staff members.
- Achieved personal production of $10,613 for the week of Jan. 12, 2026
Timeline
Supervising Agent
Globe Life American Income
05.2025 - Current
Account Manager
Crest Management Group Inc.
02.2022 - 11.2024
Supervising Manager
Hands On Tasks
12.2006 - 02.2022
Bachelor of Science - Criminal Justice
Sam Houston State University