Joshua Hyde
Jersey Shore,PA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Copier Installer/Network Technician
Marco Technologies LLC
06.2023 - Current
- Troubleshot hardware and software to determine and rectify network problems.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Supported users both local and by phone with problem resolution and education.
- Ran cabling and installed data drops for new node installations.
25B Information Technology Specialist
Army National Guard
10.2020 - Current
- Primarily work as Help Desk Tier 1 and Help Desk Tier 2 Support.
- Install, operate, and perform maintenance on equipment and devices and transfer data between information processing systems as well as troubleshoot computerized equipment for hardware and software malfunctions
- Additionally, debugging, analyzing, testing, and modifying software, as well as programs
- Performs system administration and maintains computers and servers
- Currently working towards obtaining SEC+, NET+, and A+ certificates through Army National Guard
- Identified and resolved network congestion issues and bottlenecks.
- Diagnosed and resolved hardware and software issues.
- Monitored systems in operation and quickly troubleshot errors
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
Correctional Officer
Federal Bureau of Prisons
08.2019 - 06.2023
- Hours per week: 40
- Series: GS-8
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Documented inmate behavior and activities in logbooks.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Administered drug tests to inmates.
Youth Development Aide Supervisor
North Central Secure Treatment Facility
05.2019 - 08.2019
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Responsible for supervising employees that provide guidance, instruction, treatment and specialized services to court-adjudicated youth in secure setting
- Responsible for assigning tasks to staff and ensuring reports are done in timely fashion Providing care, structure, and supervision of daily activities such as recreation, cleaning, work assignments, and programming requirements
- Assist staff in providing treatment plans and reporting youths' progress in attaining goals
- Maintain safety and security by verbally and physically intervening with disruptive, emotionally improper and suicidal youth
- Helped create comprehensive program to meet institutional needs.
Youth Development Aide
Commonwealth Of Pennsylvania, North Central Secure Treatment
05.2015 - 05.2019
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Responsible for providing safety and security of adjudicated delinquent youth in order to provide safe living environment which includes prevention of harmful behaviors by residents towards self or others
- Provide instruction and guidance to residents in developing proper and acceptable behavior and competencies in their daily activities to include housekeeping duties, work training programs and study habits
- Led group discussions and activities to meet different community needs.
- Approached issues proactively to best meet current and future community needs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Was voted and received employee of the month.
Delivery Driver/Shift Runner
Domino's
07.2010 - 02.2015
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Was responsible for caring for and delivering food to customers in surrounding area
- Conducted and supervised shifts and employees on shifts with responsibility of making food for customers
- Responsible for closing store at end of night, depositing end of day profit, and ensuring building is locked and secured at end of work day.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Observed customer purchases in line and differentiated between standard portions.
- Replenished serving stations with fresh food and cleaned up spills.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Accurately operated cash register to process customer payments.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor's Degree - Criminal Justice
Lock Haven University
Lock Haven, PA05.2014
Skills
- Help Desk Support
- Software Troubleshooting
- VMWare
- Microsoft Windows
- Computer Networking
- Perform software, hardware, and network operations
- Customer Service Expertise
- Technical Issues Analysis
- Issue and Resolution Tracking
- Application Installation
- Inventory Accountability
- Attention to Detail
Timeline
Copier Installer/Network Technician
Marco Technologies LLC
06.2023 - Current
25B Information Technology Specialist
Army National Guard
10.2020 - Current
Correctional Officer
Federal Bureau of Prisons
08.2019 - 06.2023
Youth Development Aide Supervisor
North Central Secure Treatment Facility
05.2019 - 08.2019
Youth Development Aide
Commonwealth Of Pennsylvania, North Central Secure Treatment
05.2015 - 05.2019
Delivery Driver/Shift Runner
Domino's
07.2010 - 02.2015
Bachelor's Degree - Criminal Justice
Lock Haven University
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