Joshua Hylton

Assist affiliate partners with enrolling new clients. Help them trouble shoot possible system errors while enrolling clients. Help them identify and correct mistakes during the enrollment process. Provide constant support for any new or recurring issues.

• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Resolved caller issues quickly and thoroughly.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Informed clients of policies and procedures.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Streamlined internal processes for improved efficiency and productivity within the agency.
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• Updated account information to maintain customer records.
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Explained to clients settlement offers and made sure every detail was understood.

Checked all accounts to ensure funds are available for settlements.

Full account reviews and went over possible new settlement options.

• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Ensured accuracy of submitted applications, minimizing delays due to missing or incorrect information.

Approved loan applications based on customer creditworthiness and provided detailed financial advice.