JOSHUA JENKINS
Brooklyn,NY
Summary
Friendly and dependable customer service professional with 2 years of barista experience and 4 years in hospitality. Skilled in espresso, milk texturing, and latte art, with a passion for quality and guest satisfaction. Thrives in fast-paced settings, excels at multitasking, and maintains a clean, welcoming environment. Committed to creating great experiences and supporting team success.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks Siren Retail
10.2024 - Current
- Operated at the main bar of the NYC Reserve Roastery, crafting high-quality espresso drinks and specialty beverages with precision and consistency.
- Delivered personalized service to a diverse and high-volume clientele, creating memorable experiences in a fast-paced, flagship environment.
- Demonstrated expert knowledge of Reserve coffee blends, educating guests while guiding them through unique brewing methods and flavor profiles.
- Maintained cleanliness, organization, and efficiency at the main bar, ensuring smooth operations and upholding the Roastery’s premium standards.
Banquet Server
Exquisite Catering
11.2023 - Current
- Serve meals and beverages at events, ensuring timely and accurate service for up to 200 guests
- Coordinate with kitchen staff to manage special dietary requests, enhancing guest satisfaction
- Maintain cleanliness and organization of banquet areas, contributing to a seamless event experience
- Assist in setup and teardown of event spaces, ensuring efficient transitions between functions
Barista
Cha Cha Matcha
06.2023 - 09.2024
- Deliver personalized customer service, fostering strong relationships with regular patrons
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Train and mentor new hires, ensuring compliance with company standards
- Handle inventory, including stock replenishment and order placement, maintaining optimal levels
Education
Associates Degree - Psychology
Cuny Borough of Manhattan Community College
New York, NY06.2025
Skills
- Effective task prioritization
- Effective Communication
- Matcha preparation expertise
- Inventory management
- Latte art techniques
- Client support
- Calibration of coffee grinder
- Hospitality Operations Knowledge
Timeline
Barista
Starbucks Siren Retail
10.2024 - Current
Banquet Server
Exquisite Catering
11.2023 - Current
Barista
Cha Cha Matcha
06.2023 - 09.2024
Associates Degree - Psychology
Cuny Borough of Manhattan Community College
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