Joshua Jenkins

• Promoted twice in three years (Member Associate → Lead Associate → Assistant Manager) based on consistent performance in sales, team leadership, and studio operations
• Converted client inquiries into memberships, gift cards, and follow-up sessions, driving consistent studio revenue growth
• Led front-desk sales training and coached team members to improve performance metrics and communication consistency
• Partnered with management to track KPIs, resolve customer issues promptly, and maintain high client retention rates
• Managed full-cycle hiring, onboarding, and mentoring of new team members, serving as key link between leadership and front-line staff

• Maximized customer satisfaction through personalized service, product recommendations, and accurate point-of-sale transactions ensuring seamless sales operations
• Managed warehouse inventory documentation and coordinated shipment preparation for timely order fulfillment and customer delivery
• Maintained product displays to enhance store aesthetics and effectively promote featured items, driving customer engagement
• Assisted in training new staff on company policies, sales techniques, and customer engagement strategies
• Collaborated with sales team and coworkers in friendly, professional manner to support customer needs and team objectives

• Oversaw production schedules and coordinated team efforts during live radio shows, ensuring timely delivery of high-quality broadcast segments
• Managed high-caliber guests (public officials, political candidates, legislators) while fielding real-time communications during live broadcasts
• Optimized production efficiency by 50%, streamlining workflows and reducing production/editing time while maintaining quality standards
• Trained staff on audio production equipment and broadcast techniques, managing digital content strategy across WordPress and SoundCloud

• Developed and implemented strategic outreach programs aligned with community needs, enhancing member engagement and retention
• Mentored and trained volunteer leaders on organizational vision and performance standards
• Collaborated with church leadership to define mission and values, building inclusive community environment

• Assessed and implemented appropriate patient transport methods, delivering excellent customer service while ensuring patient comfort and timely departmental transfers
• Transported test samples to laboratory, managed IV transfers to mobile and stationary devices, coordinating with multiple departments via phone communications
• Led FIT testing training for co-workers on disease control procedures and mentored new team members on transport protocols and sanitary cleaning practices