Joshua J. Jimenez
Raleigh,NC
Summary
SHRM Certified and Bilingual (Spanish) Human Resources Manager offering over 10 years of progressive success in HR and customer service roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth.
Overview
12
12
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Human Resources Team Leader
Target
Raleigh, NC
10.2021 - Current
- In partnership with Store Director, established store staffing strategy and planned intentional recruiting efforts to help store leaders find, hire and onboard talent with right combination of skills and experience
- Develop team of HR Experts who serve total store team by solving problems, removing roadblocks and engaging each team member in way that connects them to Target’s purpose
- Effectively plan and manage team operational and cyclical programs to maximize team member engagement and minimize business disruption
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 200 new employees
Human Resources Expert
Target
Raleigh, NC
03.2021 - 10.2021
- Worked with HR leader to anticipate and address specific talent and staffing needs for each area of business; this includes understanding guests’ needs and ensuring right mix of experience, selling capabilities and product enthusiasm to deliver top notch experience
- Executed intentional recruiting efforts to help store leaders find and hire talent with right skills and experiences to best serve guests
- Leveraged knowledge to become expert resource for training, scheduling systems, employee benefits, and pay practice
- Supported team of over 180 employees, overseeing hiring, training, scheduling, and payroll needs
Associate Banker
JPMorgan Chase & Co
Apex, NC
04.2019 - 03.2021
- Taught clients how to use bank's wide array of digital and self- service options - helping them enroll in & use tools so clients could bank how, when and where they wanted
- Ensured account openings, credit applications, and financial transactions were completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
- Supported clients with traditional banking needs and complex service transactions putting customer's needs at center of everything
- Provided proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
Lead International Flight Attendant - (Purser)
Delta Air Lines, Inc
New York, NY
02.2017 - 04.2018
- Coordinated and managed team of flight attendants in execution of onboard service. Onboard responsibilities include completing detailed flight reports, verifying all safety procedures are followed, and coordinating with pilot and ground teams in event of emergencies.
- Pursers meet with Gate Agents, Captains, Air Marshals and other law enforcement officials to discuss current or future threats to Aviation in country of destination.
- Pursers are responsible to look after crew member safety at layover destinations and communicate with corporate security in event of security incidents.
Flight Attendant
Delta Air Lines, Inc
New York, NY
04.2015 - 02.2017
- Answered passenger questions, solved problems, and went extra mile to leave passengers with positive experience that lasted long after their flights landed
- Demonstrated use of safety and emergency equipment and ensure safety requirements are met
- Administered and coordinated emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) in event of emergencies
- Worked both independently and as part of a team to accomplish a wide variety of tasks throughout pre, during, and post-flight stages
Personal Banker
Wells Fargo
New York, NY
04.2014 - 04.2015
- Acquired, managed, and retained meaningful relationships with clients by offering thoughtful financial solutions to help address their financial needs and addressed complex service issues while adhering to policies, procedures, and regulatory banking requirements
- Added value by sharing and setting up in-branch, digital and self-service options to access their accounts 24/7
- Partnering with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Personal Banker
JPMorgan Chase
New York, NY
02.2011 - 04.2014
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Maximized revenue through improved sales techniques and branch productivity.
Education
Master of Science - Human Resources Management
University of Denver
Denver, CO 2022 - Current
Bachelor of Science - Business Administration, Human Resource Management
Southern New Hampshire University
Hooksett, NH 2018 - 2021
Skills
- Team Leadership
- Industry-Specific HR Knowledge
- Conflict Resolution
- Customer Service
- Microsoft Office
- HRIS Systems (Workday)
- Employment Recordkeeping
- In-Person and Telephone Interviewing
- Hiring and Recruitment Management
- Employee Relations
- Analytical and Critical Thinking
- Complex Problem Solving
- Human Resource Management
- Personnel file management
- Payroll administration
- New employee training
- Candidate Sourcing
- Team Building
- Training and mentoring
- File and records management
- Benefits and compensation
Websites
Affiliations
- Society of Human Resource Management - Member
- World at Work - Member
- American Psychological Association for Graduate Students (APAGS) - Member
Certification
- Society of Human Resources Management - Certified Professional (SHRM-CP)
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Master of Science - Human Resources Management
University of Denver
2022 - Current
Human Resources Team Leader
Target
10.2021 - Current
Human Resources Expert
Target
03.2021 - 10.2021
Associate Banker
JPMorgan Chase & Co
04.2019 - 03.2021
Bachelor of Science - Business Administration, Human Resource Management
Southern New Hampshire University
2018 - 2021
Lead International Flight Attendant - (Purser)
Delta Air Lines, Inc
02.2017 - 04.2018
Flight Attendant
Delta Air Lines, Inc
04.2015 - 02.2017
Personal Banker
Wells Fargo
04.2014 - 04.2015
Personal Banker
JPMorgan Chase
02.2011 - 04.2014
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