April Molina
Sanford,NC
Summary
Experienced Human Resources Team Leader with background in overseeing and guiding teams to achieve company goals. Skills include conflict resolution, strategic planning and employee development. Demonstrated ability to drive productivity, implement HR policies effectively and boost morale of team members. Previous roles have resulted in improved efficiency, stronger interdepartmental cooperation and increased employee satisfaction.
Overview
5
5
years of professional experience
Work History
Human Resources Team Leader
Belk
Sanford, North Carolina
09.2024 - 01.2026
- Provided HR guidance and support to management on employee-related issues, including performance management, disciplinary action, terminations, and policy interpretation.
- Organized training sessions for new staff members on topics such as workplace safety procedures and company policies.
- Managed onboarding processes for new hires including paperwork completion and orientation activities.
- Documented all financial activity using specialized software programs such as QuickBooks or Microsoft Excel.
- Coordinated and managed complex schedules for multiple departments, ensuring deadlines were met and tasks completed on time.
Front Office Manager
Hilton Garden Inn Hotel
Mooresville, North Carolina
07.2022 - 09.2024
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Utilized problem-solving skills when dealing with challenging situations that arose during peak hours or busy times.
- Developed and implemented policies and procedures for operation of department and establishment.
- Prepared required paperwork pertaining to departmental functions.
- Conferred and cooperated with other managers to ensure coordination of hotel activities.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
Front End Coordinator
TJX Maxx
Garner, North Carolina
06.2021 - 07.2022
- Coordinated daily operations of front-end staff and customer service initiatives.
- Managed cash register operations and ensured accurate cash handling.
- Assisted in training new employees on company policies and procedures.
- Participated in team meetings to discuss operational improvements and customer feedback.
- Communicated with customers to address inquiries and resolve issues efficiently.
- Delivered high level of service to both internal personnel and customers when answering phone, handling issues, and greeting visitors.
Customer Service Representative
Macy's
Fort Lauderdale, Florida
10.2020 - 05.2021
- Assisted customers with inquiries and product information via phone and email.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to improve service delivery processes.
- Provided training to new staff on customer service protocols and tools.
- Handled billing issues and payment processing efficiently for customers.
Education
Associate of Applied Science - Business Administration And Management
Wake Technical Community College
Raleigh, NC05-2024
Associate of Applied Science - Human Resources Management
Wake Technical Community College
Raleigh, NC05-2024
Bachelor of Science - Human Resources Management
University of North Carolina At Greensboro
Greensboro, NCSkills
- Employee relations
- Training coordination
- Policy interpretation
- Onboarding management
- Financial documentation
- Performance management
- Scheduling coordination
- Customer service
- Operational policies
- Staff supervision
- Problem solving
- HR analytics
- Attention to detail
- Coaching techniques
- Compensation and benefits
- Team collaboration
- Communication skills
- Labor law compliance
- Payroll administration
- Onboarding and orientation
- Employee engagement
- Background checks coordination
- Payroll processing
- FMLA administration
- Microsoft Office
- Workday configuration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Human Resources Team Leader
Belk
09.2024 - 01.2026
Front Office Manager
Hilton Garden Inn Hotel
07.2022 - 09.2024
Front End Coordinator
TJX Maxx
06.2021 - 07.2022
Customer Service Representative
Macy's
10.2020 - 05.2021
Associate of Applied Science - Business Administration And Management
Wake Technical Community College
Associate of Applied Science - Human Resources Management
Wake Technical Community College
Bachelor of Science - Human Resources Management
University of North Carolina At Greensboro