- Gym Workouts
- Team Sports
- High-Intensity Interval Training
Joshua J. Norris
Austin
Summary
Experienced and dedicated Bartender with a genuine passion for delivering outstanding customer service. Thrives in challenging environments, consistently exceeding customer expectations while maintaining composure and a lighthearted approach. Demonstrates a proven track record of providing exceptional service in various Hospitality establishments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Bartender
Contigo Catering
11.2024 - Current
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Helped management plan and serve bar menu exceeding customer expectations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Lead Bartender
Lupe Tortilla
06.2021 - 08.2023
- Daily I make sure I am set up for success by seeking what I need immediately as I begin the shift
- Lifting up to 70lb kegs, and liquor boxes
- Maintaining cleanliness as well as tracking our shipments
- Everyday CC transactions/cash handling and upkeeping adequate inventory records
- Performing sales fore-casting, obtained Key Holding certification, and routinely practicing daily opening/closing routines, as well as practice smart safety procedures
- Remaining professional when dealing with upset customers, excited to have an opportunity to do better everyday
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
House Manager
Brightside Sober Living, LLC
12.2021 - 09.2022
- An opportunity to use great team building skills when training new tenets to insure a comfortable experience and easy transition
- Coordinated schedules with weekly chore chart, planned house meetings and allotted time for tenets to easily manage a work/life balance
- Always maintained cleanliness and proper sanitation
- Handled cash/CC transactions responsibly for current and new tenets
- Helped tens of those trying to get better help and maintained my regulars to keep them satisfied and eager to get more out of life
- Taught many other daily skills sets and routines, helping others wherever I could while maintaining composure and acting with grace when due
- This job required excessive multitasking, organization, cleanliness, cooking and many other random tasks, but most of all this job required love and patience
- Being responsible, respectful, and collected at all times is always number one
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Education
BBA - Accounting
Texas State University
San Marcos, TX12-2027
Skills
- Reliable and punctual
- Conflict resolution
- Efficient multitasking
- Outstanding customer service
- Property maintenance
- Expense management
- Safety management
- Appointment coordination
- Crisis intervention
- Financial management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- TABC License - 10/24-10/27
Interests
Timeline
Event Bartender
Contigo Catering
11.2024 - Current
House Manager
Brightside Sober Living, LLC
12.2021 - 09.2022
Lead Bartender
Lupe Tortilla
06.2021 - 08.2023
BBA - Accounting
Texas State University
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