Joshua Johnson
Lake Mary
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Agent
Seminole County Tax Collector
Seminole County, FL
07.2024 - Current
- Managing high-volume financial operations, accurately processing over $3,000.00 daily in property taxes, business fees, and licensing transactions across cash, check, and electronic payments.
- Serving as a key line of defense against fraud by meticulously auditing vehicle titles, VINs, and identification documents: successfully identified and resolved critical discrepancies, including fraudulent signatures and odometer inconsistencies.
- Resolving complex regulatory and documentation challenges for diverse customer cases, including navigating legal presence and temporary visa requirements to ensure compliant credential issuance.
- Executing precise database management by verifying and correcting vehicle and driver records within the national database, preventing administrative errors and protecting data integrity.
- Facilitating seamless customer transactions for original driver's license issuances, renewals and complex reinstatements, maintaining a calm, professional, and efficient environment under pressure.
Front Desk Associate
Planet Fitness
Lake Mary, FL
07.2018 - 07.2024
- Handled high-pressure situations calmly, ensuring a positive experience for guests.
- Trained new hires on front desk operations, enhancing team cohesion and efficiency.
- Greeted visitors and customers upon arrival, providing assistance and information to foster rapport.
Delivery Driver/Dishwasher
Torinos
Oviedo, FL
06.2016 - 06.2018
- Managed customer inquiries and complaints in polite and professional manner.
- Improved customer satisfaction by ensuring timely and accurate delivery of meals.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Volunteer
Albin Polasek Museum
Winter Park, FL
06.2014 - 08.2015
- During summer breaks, I increased community engagement with the garden by organizing and leading volunteer workdays for various groups.
- Supported garden maintenance staff with essential tasks such as watering plants and raking leaves to maintain cleanliness.
- Collaborated with fellow volunteers on special projects to enhance overall garden appearance and functionality.
Education
High School Diploma -
Lake Howell High School
Winter Park, FL05-2017
Skills
- Customer Service
- Data Management
- Problem resolution
- Willingness to learn
- Multitasking and organization
- Critical Thinking
- Staff Training
- Coachable
Certification
Behavioral Technician Training - 40 Hour Course
Timeline
Customer Service Agent
Seminole County Tax Collector
07.2024 - Current
Front Desk Associate
Planet Fitness
07.2018 - 07.2024
Delivery Driver/Dishwasher
Torinos
06.2016 - 06.2018
Volunteer
Albin Polasek Museum
06.2014 - 08.2015
High School Diploma -
Lake Howell High School