Joshua Kawelmacher
Citrus Heights,CA
Summary
Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Knowledgeable in product placement and merchandising. Extensive experience in inventory management and shipment processing. With over 12 years of customer service experience, always strive to provide quality service to make customers feel welcome. Committed to exceeding sales expectations and furthering company goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
The Home Depot Inc
06.2012 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Selected and filled orders from stock to fulfill customer requirements.
- Was able to increase customer satisfaction by 15% to 20% thru surveys
Education
High School Diploma -
Oakmont High School
Roseville, CA07.2004
Skills
- Speech Clarity
- Goal-Driven
- Coordination
- Security Practices
- Stocking and Replenishing
- Reading Comprehension Skills
- Time Management
- Inventory Tracking
- Team Cooperation
- Building Customer Loyalty
Timeline
Sales Associate
The Home Depot Inc
06.2012 - 07.2023
High School Diploma -
Oakmont High School
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