JOSHUA KIRBY
Blackstock,SC
Summary
Talented and driven hospitality manager with nearly over 15 years experience leading individuals by cultivating relationships, creating wonderful guest experiences and serving delicious food!
Overview
19
19
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Hickory Tavern
Rock Hill, SC
06.2024 - Current
- Oversaw daily kitchen operations, ensuring efficiency and compliance with health standards.
- Trained and mentored staff on food preparation techniques and safety protocols.
- Developed and implemented inventory management procedures to minimize waste.
- Collaborated with front-of-house managers to streamline service flow and improve customer satisfaction.
- Conducted regular quality control checks to maintain high food standards and presentation.
- Led team meetings to address performance issues and foster a positive work environment.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Server
On The Border
Greenville, SC
01.2024 - 06.2024
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Trained and mentored new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
Kitchen Manager
O'Charley's
Simpsonville, SC
07.2015 - 10.2023
- Coached staff to elevate performance and achieve productivity, quality and customer satisfaction standards.
- Managed inventory and controlled labor costs to reach profit goals.
- Upheld standards for freshness to enhance food production, product rotation and meal presentation.
- Mandated dress and personal hygiene standards to meet restaurant and health code requirements
- Managed food and supply orders, coordinated shipments and monitored compliance procedures to align operational standards with performance goals.
- Frequently inspected and tested food to verify conformance to taste standards.
- Developed food storage and rotation metrics and maintained team member compliance
- Scheduled department staff strategically to maintain proper coverage based on business volume.
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control and assess final presentation
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists.
- Managed finances for $2,300,000 per year operation, including making daily deposits, administering payroll and monitoring trends.
Unit Manager
Waffle House
Greenville, SC
05.2013 - 07.2015
- Scheduled front and back-of-house staff and anticipated high volume traffic to deliver customer service levels in line with company standards.
- Recruited, interviewed, hired and trained staff according to company service-oriented values.
- Took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors.
- Inspected cleanliness of restaurant and operations to maintain compliance with food safety and sanitation regulations.
- Increased productivity and employee retention, improved operations and built good relationships with team members.
Lead Therapist
Palmetto Autism Intervention
Columbia, SC
12.2012 - 05.2013
- Work with children diagnosed with Autism Spectrum Disorder.
- Provided ABA therapy inside the home and in a clinical setting.
- Trained line therapists to perform specific programs with each client.
- Met with parents regularly to review different goals and progress.
- Delivered treatment according to established treatment plans.
- Planned and oversaw special events for clients.
- Insured data was being recorded accurately and properly.
Lead Behavior Therapist
South Carolina Early Autism Project
Greenville, SC
08.2011 - 12.2012
- Worked with children diagnosed with Autism Spectrum Disorder.
- Provided ABA therapy inside the home and in a clinical setting.
- Trained line therapists to perform specific programs with each client.
- Met with parents regularly to review different goals and progress.
- Delivered treatment according to established treatment plans.
- Planned and oversaw special events for clients.
- Insured data was being recorded accurately and properly.
Server
Chilis
Greenwood, SC
06.2007 - 08.2010
- Upheld high sanitation and safety standards while delivering and serving food.
- Transported food products, cleaned tables and counters and stocked dining room supplies.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Balanced trays with care to successfully deliver large volumes of food quickly.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Trained new servers in restaurant procedures and customer service standards.
Education
Bachelor of Arts - Communications/Theatre
Southeastern University
Lakeland, FL05.2007
High School Diploma - General Studies
Robinson High School
Tampa, FL06.2003
Skills
- Hiring and training
- Customer service
- Organization
- Public speaking
- Collaboration
- Schedule making
- Teaching
- Counseling
HOBBIES
Guitar, Singing, Writing
Certification
Servsafe Certification
Timeline
Kitchen Manager
Hickory Tavern
06.2024 - Current
Server
On The Border
01.2024 - 06.2024
Kitchen Manager
O'Charley's
07.2015 - 10.2023
Unit Manager
Waffle House
05.2013 - 07.2015
Lead Therapist
Palmetto Autism Intervention
12.2012 - 05.2013
Lead Behavior Therapist
South Carolina Early Autism Project
08.2011 - 12.2012
Server
Chilis
06.2007 - 08.2010
Bachelor of Arts - Communications/Theatre
Southeastern University
High School Diploma - General Studies
Robinson High School