Joshua Kittle
SOUTH PORTLAND
Summary
Business Development Manager with a strong track record in luxury travel and education. Proven expertise in managing high-value B2B sales cycles and executing strategies that drive significant revenue growth. Committed to enhancing customer experiences through tailored solutions and strategic industry partnerships.
Overview
15
15
years of professional experience
Work History
Account Executive
Global Charter Services
09.2024 - Current
- Managed B2B sales cycles exceeding $2 million, strengthening client relationships.
- Negotiated enterprise contracts that contributed to significant sales growth and enhanced account value.
- Created tailored presentations that strengthened long-term client loyalty.
- Collaborated with marketing teams to develop targeted campaigns, improving lead generation and conversion rates.
- Established strategic partnerships that increased brand visibility at industry events.
- Coordinated large-scale group movements for seamless execution.
Business Development Manager
Keytours Vacations
06.2023 - 05.2024
- Executed sales strategies that increased group travel revenue by 200% year over year.
- Led business development initiatives through strategic networking and participation in trade events, driving engagement and visibility.
- Expanded partnerships across North America, enhancing collaboration and opportunity within travel industry.
- Managed a team responsible for custom group itineraries, RFPs, DMC sourcing, and client service.
- Strengthened advisor relationships through industry expertise and global travel, fostering trust and collaboration.
- Maintained comprehensive knowledge of travel trends, agency needs, and client expectations.
Emergency and Compliance Manager
Education First
Boston
03.2018 - 01.2022
- Developed crisis management strategies, ensuring effective responses to emergencies.
- Oversaw insurance and compliance, ensuring compliance with all entry and exit requirements for travelers.
- Led global travel operations and risk management to enhance safety protocols for travelers.
- Managed 25-member support team, enhancing response time for educational group travel issues.
- Acted as escalation point for customer concerns, resolving complex issues efficiently.
Pacific Northwest Regional Manager
Education First --EF
Denver
10.2015 - 03.2018
- Achieved consistent 15% year-over-year growth while maintaining 95% customer satisfaction rating.
- Managed strategic territory sales, establishing partnerships with schools to drive revenue growth.
- Traveled extensively to onboard corporate and leisure clients, facilitating global training programs for seamless integration.
- Planned and hosted large-scale events to engage clients and employees, fostering community and collaboration.
- Conducted in-person visits with international hotel vendors and event venues to ensure quality alignment.
Manager/Lead Travel Consultant
Travel Options Inc.
Louisville
05.2011 - 10.2015
- Managed and developed a team of consultants, improving service delivery.
- Led luxury travel management, elevating client satisfaction and increasing team productivity.
- Achieved growth in client base by overseeing sales and operations, contributing to overall revenue.
- Enhanced customer engagement by designing tailored travel itineraries that aligned with client preferences.
- Ensured high-quality travel experiences by conducting site inspections.
Skills
- Sales expertise (SPIN & Solution based)
- Sales strategy and forecasting
- CRM proficiency (Salesforce, HubSpot, Zoho)
- LinkedIn Sales Navigator expertise
- Customer experience and retention
- Negotiation tactics
- Forensic listening
- Business intelligence
- Crisis management
- Risk and compliance oversight
- Communication skills
- Interpersonal relations
- Public speaking proficiency
- Microsoft and Mac OS proficiency
Additional Information
VP ASTA YPS, 2014-2016, Speaker for NY Times Travel Trade Show, 2014, WeDay presenter, 2015 & 2016, Global growth presenter in Barcelona, 2016, Loyalty and event planning co-presenter in Copenhagen, 2017, Hosted Tour Director safety training workshop in Zurich, 2017, International Safety and Compliance co-presenter in Rome, 2017, Safety manager representative for EF at Tour de France, 2019,
Timeline
Account Executive
Global Charter Services
09.2024 - Current
Business Development Manager
Keytours Vacations
06.2023 - 05.2024
Emergency and Compliance Manager
Education First
03.2018 - 01.2022
Pacific Northwest Regional Manager
Education First --EF
10.2015 - 03.2018
Manager/Lead Travel Consultant
Travel Options Inc.
05.2011 - 10.2015