JOSHUA KOLLER
Portland,OR
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
11
11
years of professional experience
Work History
Department Supervisor, Fulfillment
Lowe's
Keizer, OR
05.2025 - 03.2026
- Oversaw and directed 12 associates in fulfillment delivery and parcel departments.
- Developed and implemented standardized packing procedures to optimize parcel shipping, contributing to an additional $1 million in sales within five months.
- Investigated and corrected shipping discrepancies in a timely manner to maintain operational effectiveness and meet customer expectations.
- Conducted thorough weekly audits to ensure compliance in processing expired customer orders.
- Analyzed and optimized key metrics, resulting in improved likelihood-to-recommend and customer satisfaction scores.
- Secured top ranking in fulfillment customer service across district of 9 stores.
Merchandising Service Associate
Lowe's
Keizer, OR
04.2024 - 05.2025
- Executed efficient servicing of bays through precise pricing and systematic product organization.
- Coordinated with merchandising team to realign product placements according to corporate guidelines, enhancing visual merchandising strategies.
- Orchestrated a multi-week overnight reset, overseeing product placement planning and execution with third-party and corporate leadership.
- Developed knowledge of products and services to provide informed recommendations to customers.
Tier 3 Process Assistant, Outbound AFE
Amazon Robotic Fulfillment Center
Troutdale, OR
12.2021 - 08.2023
- Implemented streamlined procedures resulting in increased packing output per hour.
- Implemented strategic scheduling of shifts to enhance operational productivity and minimize time off task by over 40%.
- Assessed staffing expenses for indirect roles to ensure adherence to budgetary constraints.
- Guided and developed associates through structured interview preparation and a defined succession plan, fostering successful internal promotions into higher-tier roles.
Fulfillment Associate, Outbound AFE
Amazon Robotic Fulfillment Center
Troutdale, OR
05.2021 - 12.2021
- Demonstrated exceptional productivity by earning eight consecutive documented positives following a four-week learning curve.
- Mastered packing processes within four weeks, subsequently ranking among the top 5% in sorting efficiency with six recorded productivity accolades.
- Assumed responsibility for CPT chaser role, ensuring seamless execution of multiple shifts with zero misses for same-day shipping.
Pick University Creator
Amazon Robotic Fulfillment Center
Troutdale, OR
11.2020 - 05.2021
- Implemented targeted training initiatives that resulted in a significant increase in picking efficiency from 210 units per hour to 350 units per hour within 8 weeks, elevating pdx9's productivity ranking from #26 to #1 in the network during peak 2020.
- Designed and implemented contests and pins to inspire associates to challenge the pick university ambassador weekly, aiming to achieve 5000 units in a single day.
- Implemented continuous coaching strategies to enhance associate skills and foster personal growth beyond standard performance measures.
Fulfillment Center Associate
Amazon Robotic Fulfillment Center
Troutdale, OR
07.2020 - 11.2020
- Demonstrated exceptional productivity as a picker, attaining top 5% performance status within two weeks.
- Executed responsibilities as tote runner and tote captain, enhancing operational efficiency before concluding four-week learning phase.
- Designed and executed pick university program focused on training tenured associates to elevate performance standards.
Selling Manager
American Eagle Outfitters, Inc
Seattle, WA
01.2018 - 06.2019
- Facilitated effective LOD shifts to uphold high standards of customer service and operational excellence.
- Managed daily operations to enhance store performance, including executing loss prevention audits that improved scores from 125 to 157 out of 160 points within one year.
- Generated exceptional sales outcomes, positioning store as #1 in Seattle North district. Attained leading metrics for average dollar sale and units per transaction on a weekly basis.
- Mentored and guided a team of over 60 sales associates, fostering a culture of excellence in customer engagement and satisfaction.
Sales Lead
American Eagle Outfitters, Inc
Seattle, WA
01.2017 - 01.2018
- Led store sales team in high-performance leader on duty shifts to enhance customer experience and operational efficiency.
- Monitored store metrics hourly to optimize associate staffing across sales floor zones.
- Facilitated daily store operations by providing essential support to store leadership team.
Lead Cashier
American Eagle Outfitters, Inc
Seattle, WA
01.2015 - 01.2017
- Supervised daily operations of cash handling and customer transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Education
Bachelor of Science - Cello Performance
University of Oregon
Eugene, OR06-2012
Skills
- Customer service
- Process and procedure development
- Coaching and mentoring
- Operations
- Workplace safety
- Problem-solving
Awards & Accolades
Eagle Scout Recipient, 2004
Amazon Squatch Watch Award, 2020
#1 Store Customer service, Lowes, Fiscal Year 2025
Timeline
Department Supervisor, Fulfillment
Lowe's
05.2025 - 03.2026
Merchandising Service Associate
Lowe's
04.2024 - 05.2025
Tier 3 Process Assistant, Outbound AFE
Amazon Robotic Fulfillment Center
12.2021 - 08.2023
Fulfillment Associate, Outbound AFE
Amazon Robotic Fulfillment Center
05.2021 - 12.2021
Pick University Creator
Amazon Robotic Fulfillment Center
11.2020 - 05.2021
Fulfillment Center Associate
Amazon Robotic Fulfillment Center
07.2020 - 11.2020
Selling Manager
American Eagle Outfitters, Inc
01.2018 - 06.2019
Sales Lead
American Eagle Outfitters, Inc
01.2017 - 01.2018
Lead Cashier
American Eagle Outfitters, Inc
01.2015 - 01.2017
Bachelor of Science - Cello Performance
University of Oregon