Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Las Dulce

Virginia Beach,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Bank Teller

Towne Bank
05.2019 - 09.2020
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted with training of new tellers on policies and procedures.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Customer Service Representative

Best Buy
10.2018 - 09.2022
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered prompt service to prioritize customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Trained staff on operating procedures and company services.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Cross-trained and backed up other customer service managers

Education

Some College (No Degree) - Health Science

Tidewater Community College
Virginia Beach

Bachelor of Science - Bachelor of Science in Nursing

Sentara College of Health Sciences
Chesapeake, VA
05.2023

Skills

  • Privacy and Confidentiality
  • Work Planning and Prioritization
  • Compassionate Communication
  • HIPAA Guidelines
  • Infection Control Standards
  • Monitoring Telemetry
  • Vital Sign Assessment
  • Blood Draw and Sample Collection
  • Bedside Charting
  • Patient Advocacy
  • Medication Supervision
  • Continuous Education

Timeline

Bank Teller

Towne Bank
05.2019 - 09.2020

Customer Service Representative

Best Buy
10.2018 - 09.2022

Some College (No Degree) - Health Science

Tidewater Community College

Bachelor of Science - Bachelor of Science in Nursing

Sentara College of Health Sciences

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