Joshua Lee
Jacksonville
Summary
As a Barista and into my role as a Shift Supervisor, I've developed and maintained a strong focus and skillset for resource management and problem solving with both customer service and business operation in my 5 years with Starbucks. I'm also dedicated to ensuring problems are solved quickly and with partners to ensure development and communication within the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
St. Johns
09.2024 - Current
- Ensuring cash management procedures are maintained and completed quickly and accurately
- Performing inventory audits and stock management tasks regularly and accurately to ensure product availability and ease of partner restocking.
- Inform and educate my peers on standards and policy to ensure product quality and food safety.
- Managing deployment of partners to efficiently perform tasks, address bottlenecks and allowing for partner growth.
Barista
Starbucks
St. Johns
03.2021 - 09.2024
- Handcrafting beverages to standards and satisfaction of guest.
- Providing exceptional customer service by creating connections when taking orders, handling transactions, and maintaining a clean, stocked, and efficient coffeehouse environment.
- Educating and informing customers on products, giving recommendations based on prior orders and preferences.
- Collaborating with the team to operate quickly and efficiently
- Managing my station's inventory, cleanliness and readiness to quickly and provide product while ensuring food safety and quality standards are met.
Education
Bachelor's Degree - Animal Science
University of Central Florida
Orlando, FL12-2022
Associate's Degree - Animal Science
University of Central Florida
Orlando, FL05-2019
Skills
- Cash Handling
- Inventory Management
- Customer Service
- Communication
- Team Management
- Safety Awareness
Certification
- Food Safety Manager Training - September 24, 2024-2029
Timeline
Shift Supervisor
Starbucks
09.2024 - Current
Barista
Starbucks
03.2021 - 09.2024
Bachelor's Degree - Animal Science
University of Central Florida
Associate's Degree - Animal Science
University of Central Florida