Joshua Lemma
Randolph Township,NJ
Summary
Dynamic and skilled Salon Assistant with a proven track record at Entourage Salon, enhancing client satisfaction through pleasant shampooing (with massage) and blowdrying! Excelled in building client relationships by being kind and comical and letting the work speak for itself. Knows when to lock in professionally, but never tries to take life too seriously!
Overview
3
3
years of professional experience
Work History
Salon Assistant
Entourage Salon
11.2023 - Current
- Helped prepare clients for hair service.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, and addressing any concerns or inquiries.
- Prepared and mixed color formulas for clients' hair.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Assisted hair stylists with colorwork by applying base colors and toners.
Barista
Starbucks
Ledgewood, NJ
11.2021 - 10.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Cosmetology
Cutting Edge Academy, LLC
Succasunna, NJ03.2024
Associate In Musical Theatre -
County College of Morris
Randolph Township, NJSkills
- Shampooing and conditioning
- Fairy Hair
- Salon maintenance skills
- Building client relationships
- Hair cutting
- Knowledge of latest trends
- Highlighting
- Customer Service
- Color Theory
- Color Application
Accomplishments
New York Fashion Week Fall 2022, Spring 2023, Fall 2023
Timeline
Salon Assistant
Entourage Salon
11.2023 - Current
Barista
Starbucks
11.2021 - 10.2023
Cosmetology
Cutting Edge Academy, LLC
Associate In Musical Theatre -
County College of Morris