Joshua Long
Peoria,AZ
Summary
Professional with strong background in customer service and sales, prepared for this role. Known for effective communication, product knowledge, and problem-solving abilities. Strong team collaborator focused on achieving results, adaptable to changing needs. Reliable with skills in inventory management, customer relations, and transaction processing.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Counter Sales Representative
DAIKIN COMFORT TECHNOLOGIES DIST INC
08.2024 - Current
- Provide customer service in person and on the phone to HVAC contractors, build orders and complete orders for contractors.
- Verify inventory in warehouse, order parts
- Maintain a clean and organized store environment for an enhanced shopping experience.
- Promotes store events and discounts, helping to drive increased foot traffic during sale periods.
- Performs cash, card, and check transactions to complete customer purchases.
- Uses in-store system to locate inventory and place special orders for customers.
Service Advisor
KERRY'S CAR CARE
05.2024 - Current
- Provided excellent customer service, by building and reviewing estimates with customers, to help customer decide on mechanical repairs etc.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment
- Coordinated service appointments and effectively managed technician schedules to optimize workflow
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Regional Truck Driver
Schneider National
04.2022 - 05.2024
- Transported goods and materials, along with helping to verify loads for accuracy
- Assisted with delivering loads to designated customers
- Complied with all safe work and DOT regulations
- Completed and verified paperwork for accuracy
- Adhered to federal and state safety regulations, ensuring compliance during transportation operations
- Maintained accurate logs of driving hours, mileage, and cargo information per regulatory requirements
General Claims Adjuster
American Auto Shield
09.2020 - 09.2022
- Adjudicated claims based on Mechanical and Warranty experience and contract guidelines as indicated per AAS SOPS.
- Evaluated insurance claims to determine coverage, eligibility, and settlement amounts
- Implemented process improvements that resulted in increased customer satisfaction ratings related to claims handling
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
Warranty Administrator
Earnhardt Ford
01.2019 - 09.2020
- Ensured Ford Technicians performed quality warranty repairs by following guidelines provided by Ford Motor Co. Key in labor codes, provided by Ford Motor Co. based on technician story / description of repairs
- Ensured technicians were paid the correct amount of labor hours
- Managed documentation for warranty approvals, maintaining accurate records in company systems
- Oversaw daily operations of warranty administration, enhancing workflow efficiency and accuracy in processing claims
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays
Quick Lane Service Advisor
Rodeo Ford
01.2018 - 12.2019
- Wrote services estimates, based on customer needs and wants; by relaying information needed for technicians to provide service requested by customers
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Analyzed customer feedback to identify areas for process improvement and enhance service quality
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment
Lot Attendant / Vehicle Detailer
Rodeo Hyundai
01.2016 - 12.2018
- Picked up and delivered customer vehicles, also detailed customer vehicles based on requests
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance
- Organized vehicle inventory, ensuring optimal placement and accessibility for sales team.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles
- Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot
Shop Chief
Marine Corps
01.2014 - 06.2018
- As a Sergeant in the Marine Corps, I oversaw my Automotive shop which consisted of supervising a platoon of 20 Marines, ensuring that the work was being done safely and correctly, ordering parts that were needed, and reporting to higher ups of progress made for the workday and what is scheduled for the next workday.
Floor Mechanic
Marine Corps
01.2011 - 12.2014
- Performed maintenance and repairs on military vehicles as needed, coming into the shop, provided part numbers and parts
- Executed routine inspections and preventive maintenance on equipment to minimize downtime
- Completed projects within deadlines, coordinating with team members for efficient task completion
Education
Some College (No Degree) -
Glendale Community College
Glendale, ArizonaSkills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Verbal and written communication
- Product knowledge
- Interpersonal skills
- Inventory management
Certification
- CDL
- CDL A
- Driver's License
- Air Brake Endorsement
Timeline
Counter Sales Representative
DAIKIN COMFORT TECHNOLOGIES DIST INC
08.2024 - Current
Service Advisor
KERRY'S CAR CARE
05.2024 - Current
Regional Truck Driver
Schneider National
04.2022 - 05.2024
General Claims Adjuster
American Auto Shield
09.2020 - 09.2022
Warranty Administrator
Earnhardt Ford
01.2019 - 09.2020
Quick Lane Service Advisor
Rodeo Ford
01.2018 - 12.2019
Lot Attendant / Vehicle Detailer
Rodeo Hyundai
01.2016 - 12.2018
Shop Chief
Marine Corps
01.2014 - 06.2018
Floor Mechanic
Marine Corps
01.2011 - 12.2014
Some College (No Degree) -
Glendale Community College