Joshua Maldonado
Las Vegas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Service and Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server Assistant
Delilah At Wynn
08.2023 - Current
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
Banquet Server
Mandalay Bay Resort & Casino Las Vegas
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Banquet Food Server
Luxor Las Vegas
06.2023 - Current
- Enhanced guest satisfaction by providing attentive service and accurately fulfilling special requests.
- Supported banquet event planning by collaborating with the catering department to ensure seamless execution of events.
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Streamlined food service processes, resulting in increased efficiency and improved guest experience.
- Skillfully balanced heavy trays laden with dishes while navigating crowded event spaces, minimizing spills or damage to table settings.
- Collaborated closely with fellow servers to maintain smooth operations during high-volume events, resulting in satisfied clients and repeat business.
- Anticipated guest needs proactively, promptly refilling beverages, clearing plates, and addressing concerns as they arose throughout events.
Sales Consultant
Sunrun
04.2021 - 05.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sales Consultant
SolarCity
04.2014 - 11.2015
- Responsibilities included but not limited to; Knowledgeable in all areas regarding services and products provided to accurately inform clients of the benefits the products and services provide, responsible for acquiring new and sustaining relations with existing clients.
Server
Paris Hotel
08.2013 - 04.2014
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assistant Server
Planet Hollywood
11.2012 - 08.2013
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Reset and cleaned tables quickly to prepare for new customers.
- Monitored dining room inventory and replenished as necessary.
Sales Consultant
Kirkland Chevrolet
05.2012 - 12.2012
- Sold automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers; closing sales
- Was responsible for studying product and being knowledgeable on all aspects of sales
- Build relationships and engage with clients on a daily basis
- Stayed knowledgeable on latest Chevrolet innovations and technological advancements through continuous training.
Server
Olive Garden
08.2010 - 04.2012
- Provided exceptional customer service to ensure guests overall experience.
- Effectively communicated all menu and dining options to all guests and answered and all guests questions and needs.
- Maintained a professional demeanor during very busy business hours and anticipated all guest related needs
- Responsible for handling all transactions and accurately close out at the end of each shift.
Education
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Advanced Training Institute (ATI)
Las Vegas, NVundefined
Edmonds-Woodway High School
Edmonds, WASkills
- Sales and marketing
- Time management
- Persuasive communication
- Bill computation
- Guest relations management
- Sales expertise
- Food running
- Hospitality service expertise
- Item promotion
Certification
Hands on training in HVAC/R troubleshooting
Computer skills
Public relations
EPA- Certified
OSHA-10 Certified
Timeline
Server Assistant
Delilah At Wynn
08.2023 - Current
Banquet Server
Mandalay Bay Resort & Casino Las Vegas
06.2023 - Current
Banquet Food Server
Luxor Las Vegas
06.2023 - Current
Sales Consultant
Sunrun
04.2021 - 05.2022
Sales Consultant
SolarCity
04.2014 - 11.2015
Server
Paris Hotel
08.2013 - 04.2014
Assistant Server
Planet Hollywood
11.2012 - 08.2013
Sales Consultant
Kirkland Chevrolet
05.2012 - 12.2012
Server
Olive Garden
08.2010 - 04.2012
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Advanced Training Institute (ATI)
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Edmonds-Woodway High School
Hands on training in HVAC/R troubleshooting
Computer skills
Public relations
EPA- Certified
OSHA-10 Certified
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