Joshua Martin
Insurance Claims Adjuster
Spring
Summary
Insurance professional with proven track record in handling field claims and delivering fair settlements. Known for reliability and adaptability in dynamic environments, ensuring seamless collaboration with team members. Expertise in damage assessment, policy interpretation, and client communication.
Overview
10
10
years of professional experience
Work History
Feild Claims Adjuster
Homeowners of America Insurance Company
01.2019 - Current
- Enhanced claim resolution speed by efficiently investigating and assessing damages in the field.
- Continually updated industry knowledge through participation in professional development courses and seminars.
- Developed custom-tailored plans for each unique case, resulting in more efficient resolutions while keeping client needs at the forefront.
- Upheld legal compliance standards through meticulous reporting and documentation of claims processes.
- Have worked over 3,500 claims as a direct filed adjuster for Homeowners of America Insurance Company.
- Have also worked a numerous amount of supplement inspection(s)/estimates.
- Still hole the WRT IICRC water certification.
Crew Chief
SERVPRO of The Woodlands/Conroe
06.2015 - 07.2017
- Trained team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Supervised a 3 man crew and drove the company vehicles.
- Schedule and confirmed appointments for customers.
- Drove to customers house to inspect damage and write an estimate.
- Complete forms in accordance with company procedures to start services.
- Begin job of removing affected areas in the home.
- After materials were removed, place industrial fans and dehumidifiers to complete drying process of the home.
- Monitor drying equipment and the process of the drying.
Lumber Department Employee
Lowe's Home Improvement
11.2015 - 05.2016
- Worked in the lumber department.
- Provided customer assistance to locate materials.
- Loaded materials into customer vehicle.
- Restocked lumber department & ensured that my department was well organized.
Education
High School Diploma -
Bellville Highschool
Bellville, TX 05.2001 -
Skills
- Claims investigation
- Professional ethics
- Property inspection
- Damage assessment
- Coverage verification
- Customer service
- Data entry
- Decision-making
- Verbal and written communication
- Critical thinking
- Active listening
Timeline
Feild Claims Adjuster
Homeowners of America Insurance Company
01.2019 - Current
Lumber Department Employee
Lowe's Home Improvement
11.2015 - 05.2016
Crew Chief
SERVPRO of The Woodlands/Conroe
06.2015 - 07.2017
High School Diploma -
Bellville Highschool
05.2001 -
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