Joshua Martinez
Los Angeles,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Associated Ready Mix
07.2021 - 03.2022
- Placing orders for companies such as DWP
- Helping customers locate their placed orders. Estimated times of arrival, how many trucks were being sent out with load quantities.
- Handling credit cards & checks.
- I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, & providing clear, concise information.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Cashier
Del Taco
Long Beach, California
09.2018 - 03.2019
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Collected payments and provided accurate change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Millikan High School
Long Beach, CA06-2019
Some College (No Degree) - Computer Science
Long Beach City College
Long Beach, CASkills
- Complaint resolution
- Scheduling
- Account updating
- Call center procedures
- Verbal and written communication
- Punctuality and reliability
- Adaptive team player
- Recordkeeping strengths
- Creative problem solving
- Multi-task management
Timeline
Customer Service Representative
Associated Ready Mix
07.2021 - 03.2022
Cashier
Del Taco
09.2018 - 03.2019
High School Diploma -
Millikan High School
Some College (No Degree) - Computer Science
Long Beach City College