Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Martinez

Victorville,CA

Summary

I'm a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Also, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Sales Associate

Nike
05.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

PBX Operator

Providence St. Mary Medical Center
07.2024 - 10.2024
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Created and maintained company phone directory with current extensions and staff information.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Monitored call volume, call length and other related metrics and consistently met objectives.

Sales Associate

Levis Strauss & Co
10.2022 - 02.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Associate of Science - Criminal Justice

Victor Valley College
05-2024

Skills

  • Bilingual
  • Problem Solving
  • Microsoft Word: Report writing, document formatting
  • Leadership and Mentoring
  • Data Analysis
  • Attention to detail
  • Microsoft Excel: Pivot tables
  • Strong written and verbal communication

Timeline

PBX Operator

Providence St. Mary Medical Center
07.2024 - 10.2024

Sales Associate

Nike
05.2023 - Current

Sales Associate

Levis Strauss & Co
10.2022 - 02.2023

Associate of Science - Criminal Justice

Victor Valley College

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Joshua Martinez