Joshua Martinson
Papillion,NE
Summary
Dynamic and results-driven professional with extensive experience at Freddy's Frozen Custard & Steakburgers. Proven track record in team leadership and customer service excellence, enhancing guest satisfaction and operational efficiency. Skilled in staff training and conflict resolution, adept at optimizing workflows and managing inventory to support peak performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Freddy's Frozen Custard & Steakburgers
2920 S 180th St, Omaha, NE 68130
10.2024 - Current
- Assisted in managing daily operations to ensure high-quality customer service and efficient workflow.
- Trained new staff on operational procedures and company standards to enhance team performance.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability for peak hours.
- Implemented staff scheduling strategies to optimize labor costs while maintaining service quality during busy shifts.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular inspections of food safety practices, ensuring compliance with health regulations and standards.
Supervisor
Freddy's Frozen Custard & Steakburgers
2920 S 180th St, Omaha, NE 68130
12.2021 - 10.2024
- Supervised daily operations to ensure quality and customer satisfaction.
- Helped coach and develop struggling crew members.
- Handled money counts at the end of the day ensuring all money is still there.
Crew Member
Freddy's Frozen Custard & Steakburgers
11.2019 - 12.2021
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area and kitchen, following health and safety standards.
- Assisted in food preparation and assembly, adhering to standardized recipes for quality consistency.
- Operated cash register efficiently, managing transactions and accurately handling cash and credit payments.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall efficiency.
- Trained new crew members on operational procedures and customer service best practices to ensure smooth onboarding.
Education
Highschool Diploma -
Millard West Highschool
5710 S 176th Ave, Omaha, NE 6813503.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Orientation and training
- Multitasking Abilities
- Operations management
Timeline
Assistant Manager
Freddy's Frozen Custard & Steakburgers
10.2024 - Current
Supervisor
Freddy's Frozen Custard & Steakburgers
12.2021 - 10.2024
Crew Member
Freddy's Frozen Custard & Steakburgers
11.2019 - 12.2021
Highschool Diploma -
Millard West Highschool