Joshua Mata
Houston,TX
Summary
Organized and dependable candidate looking for an entry level position where my communication and customer service skills can assist in the efficient running of the operation. Dedicated worker, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ideally, would love to work for a company that encourages and promotes growth within the job and takes pride in their employees success.
Overview
11
11
years of professional experience
Work History
Package Handler Trainer
Fed Ex Ground
Katy, TX
09.2023 - Current
- Conducted orientation sessions for new package handlers to ensure they were aware of safety protocols and procedures.
- Assisted in developing and implementing new training programs for existing and incoming package handlers.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
- Provided guidance to package handlers in order to help them achieve their individual goals within the organization's policies and regulations.
- Incorporated team building exercises into training sessions to foster collaboration among employees.
- Assisted in loading delivery trucks with prepared packages.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Product Operations Senior Lead
Old Navy
08.2022 - 08.2023
- Managed and scheduled production of product shipment team. Maintaining proper standards and placement of product and marketing.
- Used daily system logs to document production information, discussing issues with management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Directed daily operations of departments, coordinating interdepartmental project activities.
Maintenance/Groundskeeper
Champions Golf Club
02.2022 - 08.2022
- Maintained quality of a top 100 golf course in Texas, Mowing/aerating greens, fairways and tee boxes
- Performed regular maintenance of grounds, including mowing, edging, trimming and pruning shrubs and trees.
- Inspected irrigation systems for proper functioning and made repairs as needed.
- Communicated with supervisors regarding any issues arising during shifts related to maintenance or operations.
- Installed new turf using manual labor or machinery.
- Operated equipment such as tractors, mowers and utility vehicles in a safe manner to perform various tasks on the golf course grounds.
Groundskeeper/Mechanic Assistant
Sterling Country Club at Houston National
09.2020 - 02.2022
- Performed daily maintenance of golf course grounds, including mowing, weeding, watering and fertilizing.
- Maintained golf course greens and fairways by aerifying, verticutting and topdressing.
- Assisted in the construction of new features such as bunkers and tee boxes.
- Cleaned engine parts and other components during maintenance work.
Product Operations Specialist
Old Navy
02.2020 - 09.2020
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
- Checked prices and calculated totals for accurate invoice processing,
- Scheduled deliveries of materials by specified time to begin production on time,
- Created timetables and production commitments using data from sales forecasts
- Analyzed customer feedback to identify opportunities for product improvement.
- Realigned production schedules factoring in changing conditions such as shortages and changing designs
Salesclerk
Comet Cleaners & Laundry
05.2018 - 01.2020
- Acting manager, performed opening and closing duties (7am-7pm)
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Operated and reconciled store register
Cart Staff/Maintenance
Sterling Country Club at Houston National
02.2016 - 03.2018
- Worked independently and with a team to supervise the flow of golf carts
- Preserved the quality of the course
- Assisted management staff as needed
- Cleaned and performed maintenance to golf course facility
Cart Staff Manager
Cypress Lakes Golf Course
04.2013 - 03.2016
- Supervised cart staff and golf carts, Assisted customers and staff as needed
- Responsible for range ball recovery using both mechanical and hand equipment
- Performed opening and closing procedures
- Inspected golf carts for maintenance/repair and cleanliness
- Assisted golf course with tournament set up and break down
Education
Cypress Ranch High School
Skills
- Customer Service
- Communication
- Time Management
- Leadership
- Organization Skills
- Teamwork
- Project Management
- Experience in fast-paced retail environments
Timeline
Package Handler Trainer
Fed Ex Ground
09.2023 - Current
Product Operations Senior Lead
Old Navy
08.2022 - 08.2023
Maintenance/Groundskeeper
Champions Golf Club
02.2022 - 08.2022
Groundskeeper/Mechanic Assistant
Sterling Country Club at Houston National
09.2020 - 02.2022
Product Operations Specialist
Old Navy
02.2020 - 09.2020
Salesclerk
Comet Cleaners & Laundry
05.2018 - 01.2020
Cart Staff/Maintenance
Sterling Country Club at Houston National
02.2016 - 03.2018
Cart Staff Manager
Cypress Lakes Golf Course
04.2013 - 03.2016
Cypress Ranch High School