Joshua McCall
Philadelphia,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Drivetime Car Sales, LLC
02.2022 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Handled cash accurately, processed debit/credit transactions, prepared and scanned deposits to cash handling department; maintained daily organization of receipts and records to track payments for each month.
- Monitored daily cash discrepancies, inventory shrinkage and cash pick-ups.
- Managed sales and customer account operations efficiently.
- Mentored sales staff associates, fostering a supportive work environment that enhanced employee performance and retention.
Sales Advisor
Drivetime Car Sales, LLC
05.2016 - 02.2022
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Cashier /Overnight Stocker
PetSmart
08.2014 - 05.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Statistical Specialist
Sports Network LLC
06.2011 - 04.2014
- Gathered and recorded data from various sporting events, ensuring accuracy by updating company's online platform.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Education
Bachelor of Science - Marketing/Management
Pennsylvania State University
Abington, PA04.2016
High School Diploma -
Neshaminy High School
Langhorne, PA07.2010
Skills
- Operations Management
- Interpersonal skills
- Customer service
- Time management
- Employee Relations
- 90 WPM typing proficiency
Timeline
Assistant General Manager
Drivetime Car Sales, LLC
02.2022 - Current
Sales Advisor
Drivetime Car Sales, LLC
05.2016 - 02.2022
Cashier /Overnight Stocker
PetSmart
08.2014 - 05.2016
Statistical Specialist
Sports Network LLC
06.2011 - 04.2014
Bachelor of Science - Marketing/Management
Pennsylvania State University
High School Diploma -
Neshaminy High School
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