Joshua McDonald
Yukon,OK
Summary
Dynamic sales and inventory management professional with a proven track record at companies like Stryker, enhancing customer satisfaction and streamlining inventory processes. Skilled in problem-solving and teamwork, consistently achieving and improving operational efficiency. Demonstrates exceptional customer service and multi-tasking strengths, contributing to significant performance improvements.
Overview
23
23
years of professional experience
Work History
Sales Associate
Summit Spinal Solutions
08.2023 - Current
- Helped achieve monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing an expectational product knowledge base
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Stryker
08.2022 - 08.2023
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming enivorment
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized surgical experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Sales Associate
Rx Medical
03.2010 - 08.2022
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Stage inventory for cases while insuring inventory was properly available for surgery
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming surgical environment.
Inventory Coordinator
Integris Baptist Medical Center
04.2006 - 03.2010
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Investigated and resolved variances in inventory counts on dailey basis.
- Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
Petty Officer Third Class
United States Coast Guard
07.2001 - 04.2006
- Supported mission success by efficiently managing resources and personnel during deployments.
- Excelled in communication, serving as a liaison between senior officers and enlisted personnel.
- Gained valuable technical expertise by troubleshooting and repairing complex equipment malfunctions.
- Assisted in emergency response efforts, ensuring timely actions were taken to protect lives and property.
- Demonstrated adaptability, quickly learning new systems and processes when required for specific assignments.
- Contributed to successful operations, effectively coordinating with other departments and teams.
Education
Associate of History - History
Oklahoma City Community College
Oklahoma City, OKSkills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Accountability
- Perseverance
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate
Summit Spinal Solutions
08.2023 - Current
Sales Associate
Stryker
08.2022 - 08.2023
Sales Associate
Rx Medical
03.2010 - 08.2022
Inventory Coordinator
Integris Baptist Medical Center
04.2006 - 03.2010
Petty Officer Third Class
United States Coast Guard
07.2001 - 04.2006
Associate of History - History
Oklahoma City Community College
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