Joshua McLure
Katy,TX
Summary
Service-focused manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and excellent interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
Sales Representative
Tivoli Brewing
Houston, TX
04.2024 - Current
- Responsible for growing brand awareness of a new to market product across a wide territory via development of relationships, demos, and coordinating events.
- Increased sales by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during customer interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Area Sales Manager
Silver Eagle Distributors Houston
Houston, TX
06.2023 - 04.2024
- Increased sales by developing and implementing strategic sales plans for the assigned territory.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Managed a successful sales team, consistently achieving and exceeding monthly and quarterly sales targets.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
Sales Specialist II
Silver Eagle Distributors Houston
Rosenberg, TX
10.2021 - 06.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers while leading branch in monthly goal initiatives.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Handled customer relations issues, enabling quick resolution and account satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
General Manager
ACDG Business Inc.
Houston, TX
04.2016 - 10.2021
- Maximized efficiency by coaching and mentoring numerous personnel on sales principles, industry practices, company procedures and various point of sale systems
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service leading to sustained increase in sales by 15%
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Developed and maintained relationships with customers and suppliers through good faith and consistency
- Identified and capitalized on community business opportunities with effective networking
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations
Case Investigator
The Marker Group
Houston, TX
04.2015 - 04.2016
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations
- Documented findings, maintained case files and prepared detailed reports
- Conducted prompt and thorough investigations on referred files
- Accurately handled data entry for numerous clients into company-based software
- Uploaded data into proprietary software for review and pre-processing
- Collected data from client media and various cross-country sources to prepare for litigation
- Composed and edited correspondence and memoranda from dictation, verbal direction and court related documents
Assistant Manager
Palm Capital; KT Express
Houston, TX
03.2014 - 04.2015
- Promoted to Assistant Manager in recognition of demonstrated people-skills, loyalty, and dependability.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Monitored employee performance and developed improvement plans
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Submitted reports to senior management to aid in business decision-making and planning
Cashier
Palm Capital; KT Express
Houston, TX
11.2013 - 03.2014
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with special services, account updates and promotional options.
Education
Some College (No Degree) - Secondary Education
Blinn College
Bryan, TXSkills
- Performance improvement
- Exceptional interpersonal communication
- Efficient multi-tasker
- Sales expertise
- Relationship building
- Evidence processing
- Detailed report writing
- Records management
- Business Development
- Retail Industry Knowledge
- Customer Service
References
- Abraham Philip - Owner, Palm Capital
8326070111
- Jesus Chavez - Client/Owner, Yardworks LLC
2819148225
- Amobi Okoye - Client/Retired, Houston Texans
Contact information available on request
- Justin Flannagan - Mentor/Owner, Topmark Realty, LLC
8212229470
- David Rodarte - Former Client/Managing Partner, MarketSpace Capital
Contact information available on request
- Rachelle McLure - Family/VP & Chief Marketing Officer, RCG Global
7132407999
Timeline
Sales Representative
Tivoli Brewing
04.2024 - Current
Area Sales Manager
Silver Eagle Distributors Houston
06.2023 - 04.2024
Sales Specialist II
Silver Eagle Distributors Houston
10.2021 - 06.2023
General Manager
ACDG Business Inc.
04.2016 - 10.2021
Case Investigator
The Marker Group
04.2015 - 04.2016
Assistant Manager
Palm Capital; KT Express
03.2014 - 04.2015
Cashier
Palm Capital; KT Express
11.2013 - 03.2014
Some College (No Degree) - Secondary Education
Blinn College