Joshua Mena
Medford,NJ
Summary
Accomplished Business Account Manager successful at generating and implementing strategic development plans for accounts of different sizes. Manages and optimizes sales funnels to sustain and maximize revenue. Expert in prospecting, cross-selling and portfolio development.
Overview
3
3
years of professional experience
Work History
Account Manager - B2B Business Development
Fortune Energy
Riverton, NJ
08.2023 - Current
- Exceeded sales quota by $50,000 within the initial 3 months of employment.
- Identified key decision makers within target accounts and developed relationships with them.
- Responded promptly to customer inquiries regarding products and services offered by the company.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
- Tracked industry developments and monitored competitors' activities to stay ahead of the competition.
- Proficient in developing promotional materials such as brochures, flyers, newsletters. for marketing purposes.
- Implemented effective strategies for expanding existing client base while exploring new markets and segments.
- Developed presentations for potential customers to demonstrate the value of our services and products.
- Prepared weekly progress reports on account status including sales pipeline updates and forecast projections.
Customer Service Representative
Optimum
Clearwater, FL
12.2021 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Medical Receptionist
Riverside Medical Group
Medford, NJ
12.2020 - 11.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
Education
Bachelor's Degree in Cybersecurity - IT
Rowan University
Glassboro, NJ05-2025
Skills
- Pipeline Management
- CRM Proficiency
- Strategic Account Development
- Verbal and Written Communication
- Product and Service Knowledge
- Relationship Management
- Sales Targeting
- Customer Billing
- Competitor Analysis
- Account Acquisition
- Inventory Management
Timeline
Account Manager - B2B Business Development
Fortune Energy
08.2023 - Current
Customer Service Representative
Optimum
12.2021 - 05.2023
Medical Receptionist
Riverside Medical Group
12.2020 - 11.2021
Bachelor's Degree in Cybersecurity - IT
Rowan University
Similar Profiles
ARSHETH PARVESHARSHETH PARVESH
Electrical & Instrumentation Engineer at Fortune Engineering and Energy ServicesElectrical & Instrumentation Engineer at Fortune Engineering and Energy Services
VISHNU SVISHNU S
Admin Cum Document Controller at Fortune Engineering & Energy Services LLCAdmin Cum Document Controller at Fortune Engineering & Energy Services LLC
Diarra GadjiDiarra Gadji
University Fellow at Seeds Of Fortune - Seed of FortuneUniversity Fellow at Seeds Of Fortune - Seed of Fortune