Joshua Miller
Louisville,KY
Summary
Accomplished Lead Technician at Window Genie of Louisville, adept in fostering strong client relationships. Elevated customer satisfaction through effective problem-solving and quality inspections. I significantly enhanced team efficiency and service standards.
Offering solid foundation in technical principles, eager to learn and develop in dynamic environment. Brings practical understanding of electrical systems and mechanical repairs, ready to adapt and grow. Ready to use and develop skills in diagnostics and problem-solving within maintenance role.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
10
10
years of professional experience
Work History
Lead Technician
Window Genie of Louiville
06.2020 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Closing Manager
AutoZone
04.2015 - 06.2020
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
Education
Diploma For Automotive Science And Technology - Automotive
Wyotech
Blairsville, PA09-2017
High School Diploma -
Western High School
Louisville, KY05-2007
Skills
- Diagnostic testing
- Testing and repair
- Safety compliance
- System maintenance
- Mechanical troubleshooting
- Mechanical aptitude
- Schematics interpretation
- Electrical systems
- Maintenance and repairs
- Works Well Under Pressure
- Mechanical Knowledge
- Hardware installation
- Installation and repair
- General Plumbing
Timeline
Lead Technician
Window Genie of Louiville
06.2020 - Current
Closing Manager
AutoZone
04.2015 - 06.2020
Diploma For Automotive Science And Technology - Automotive
Wyotech
High School Diploma -
Western High School
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