Joshua Molina
Fort Worth
Summary
Experienced hospitality professional with 6 years of success in customer service, team training, banquet operations, and restaurant service. Proven ability to deliver exceptional guest experiences in high-volume environments while training new team members and supporting special events.
Overview
9
9
years of professional experience
Work History
Server / Trainer / Banquet Staff
Pappasito's Cantina
01.2020 - Current
- Delivered high-quality customer service in a fast-paced restaurant environment.
- Built strong relationships with guests to ensure an excellent dining experience.
- Trained and mentored new employees on service standards, company procedures, and guest relations.
- Assisted management in onboarding and developing team members.
- Supported banquet and private event operations, including setup, service, and event coordination.
- Maintained extensive knowledge of menu items, specials, and beverage offerings.
- Collaborated with kitchen and front-of-house teams to ensure efficient service and guest satisfaction.
- Handled multiple priorities while maintaining professionalism and attention to detail.
Server /Trainer
Texas Roadhouse
Bedford
06.2017 - 06.2020
- Trained new servers on menu items and service standards.
- Monitored service quality to ensure guest satisfaction during shifts.
- Led onboarding sessions for staff, enhancing team integration.
Education
Some College (No Degree) - Criminal Justice
Carlow University
Penn, PASkills
- Menu Management
- Event Coordination
- Cash handling
- Customer Service
- Guest Relations
- Team Training & Development
- Teamwork
- Time Management
- Multitasking
- Problem Solving
- Communication
Timeline
Server / Trainer / Banquet Staff
Pappasito's Cantina
01.2020 - Current
Server /Trainer
Texas Roadhouse
06.2017 - 06.2020
Some College (No Degree) - Criminal Justice
Carlow University