Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Joshua Monson

Eustis,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
10.2021 - 09.2023
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Oversaw fast-paced front desk operations and guests' needs.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support.
  • Maintained clean and orderly checkout areas by emptying trash cans, wiping down surfaces, and refilling supplies.
  • Trained new personnel regarding company operations, policies and services.
  • Worked multiple areas at the front of store, including guest services, cashiering, and collecting carts.

Volunteer

Hillsborough County Library
09.2019 - 12.2019
  • Conducted circulation and shelving duties, maintaining orderly, organized displays.
  • Performed basic book reshelving and obtained items from book drop.
  • Maintained clean, safe library environments for optimized customer comfort.
  • Shelved books by subject according to Dewey Decimal System.
  • Located books, magazines and other materials quickly according to patron requests.
  • Greeted visitors, answered questions, and made book recommendations across subjects and genres.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Provided assistance and support to staff in regard to facility maintenance, security and services.

Volunteer

Hillsborough Parks And Recreation
06.2019 - 08.2019
  • Created and maintained pleasant atmosphere to help skaters and parents feel welcome and secure.
  • Led children safely through variety of camp activities.
  • Maintained clean facilities to serve program needs.
  • Provided lessons and support to novice and beginner skateboarders.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Education

High School Diploma -

Bloomingdale High School
Valrico, FL
05.2020

Skills

  • Cash Register Operations
  • Membership Registrations
  • Guest Services
  • Promoting Services and Amenities
  • Issue Resolution
  • Computer Skills
  • Item Pickup and Delivery
  • Restocking Shelves
  • Equipment Trained- Compactor, Baler, Pallet Jack, Cart Machine

Hobbies

I enjoy skateboarding, learning the piano, and playing video games.

Timeline

Guest Advocate

Target
10.2021 - 09.2023

Volunteer

Hillsborough County Library
09.2019 - 12.2019

Volunteer

Hillsborough Parks And Recreation
06.2019 - 08.2019

High School Diploma -

Bloomingdale High School

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Joshua Monson