Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline

JOSHUA MORIARITY

Henderson,NV
No man is fit to command another that cannot command himself.
William Penn

Summary

Hardworking and reliable professional with many years of experience from various industries. Highly motivated team player with strong abilities in data analysis, account management, and performance tracking. Proven track record of success through analyses and the development of effective processes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Key Account/Activation Manager

The Hive US
Las Vegas, NV
05.2022 - 07.2023
  • Gather sales and budgetary reports for operational analyses to make data based decisions.
  • Develop and conduct retailer and consumer brand Training/Educational seminars.
  • Utilize multiple processes, analytical techniques and reporting databases to gather to obtain data for logistical analysis
  • Oversee expense budgets for local Brown-Forman market managers, two warehouses of promotional inventory and fiscal analyses of resource usage.
  • Maintain and organize promotional warehouse, including the ongoing
    development of our own internal inventory system.
  • Consistently communicate and provide monthly recaps/reports of account visits and activity. Prepare post event/activation/initiative presentations with accurate statistical data, narratives and illustrations
  • Confer with market managers and directors on implementing new processes and market approaches
  • Represent Brown-Forman in various meetings, working with supplier representatives and distributor representatives
  • Oversaw 40-50 accounts and worked diligently to meet and exceed performance and sales goals.

Vendor Account Manager

Medical Transportation Management Inc.
Las Vegas, NV
04.2019 - 05.2022
  • Promoted to Vendor Account Manager
  • Oversee and manage more than 30 contracted medical transportation providers with their day to day functions.
  • Gather reports from multiple databases for budgetary, logistical and operational analyses in order to make fact based plans and decisions.
  • Negotiate service contracts and pay rates with new contracted transportation providers
  • Represent MTM Logistics department in client meetings, working with representatives of various state contracted healthcare companies and contracted providers.
  • Track and report provider performance through report analysis and data interpretation.
  • Develop and implement performance improvement plans (PIPs) for transportation providers that are out of compliance.
  • Present and discuss pertinent data reports to management, operational staff, contract stakeholders in order to implement changes
  • Acted as first point of contact liaison for 30 plus contracted transportation vendors, providing support
  • Coach and train providers on MTM policies, systems, and best practices to increase operational efficiency and compliance.
  • Evaluate network adequacy by utilizing a vast array of reporting databases to identify and solve issues with fact-based solutions.
  • Plan, coordinate and host monthly provider meetings to review medical transportation performance and address any pressing issues.
  • Perform audits and inspections to ensure credentials are compliant with MTM and state healthcare regulations (HIPAA, ADA, etc.).

Customer Care Representative

Medical Transportation Management Inc.
Las Vegas, NV
06.2017 - 04.2019
  • Coordinated medical transportation assets to get patients to their appointments.
  • Chose mode of transportation based on medical need and prior authorizations in accordance with health insurance guidelines
  • Possessed a working knowledge of medical terminology, and Medical law in order to correctly serve the needs of both our members and the medical facilities we serviced.
  • Enforced health insurance policies of multiple states.
  • Tapped to coordinate and assist the public transportation department of our division.
  • Traveled off site 3 days a week to different offices of Nevada Division of Welfare and Support Services as an MTM representative to issue bus passes to beneficiaries.

Online Sales Manager

Big Apple Music LLC
New Hartford, NY
01.2017 - 06.2017
  • Implemented and developed new processes to maximize departmental effectiveness online and in house.
  • Listed items on the company's online outlet in a professional and visually pleasing manner while ensuring grammar and product specifications are correct and accurate.
  • Controlled inventory in an organized and comprehensive manner to ensure that our online listings accurately reflect actual store inventory.
  • Answered customer questions in regards to different products with educated and informed answers.
  • Working with various shipping couriers in regards to product loss/damage claims and estimating shipping cost.

Customer Service Lead/Wholesale Accounts

Repairs Universe
Las Vegas, NV
09.2015 - 01.2016
  • Assisted with the implementation and execution of new "LCD Buy-back Program" to generate new streams of revenue.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided a high level of customer support to our wholesale customers and regular cusotmers
  • Successfully worked with other departments by learning their processes and systems in order to increase productivity.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Manager

Big Apple Music LLC
New Hartford, NY
06.2012 - 08.2015
  • Promoted to Manager from Sales Associate
  • Led an effective sales team of 4+ staff members to reach sales goals consistently.
  • Provided individual coaching and training to my team members in order to maximize effectiveness.
  • Served as company representative to schools, churches, and musical events to promote company objectives.
  • Resolved employment-related disputes through proactive communication.
  • Developed and enforced company policy and procedures relating to customer warranties, return policies, installations and service calls.

Education

MBA - Healthcare Management

Western Governors University, Salt Lake City, UT
02.2021

Bachelor of Arts - Psychology

State University of New York Institute of Technology, Utica, NY
06.2013

Skills

  • Performance Tracking and Evaluation
  • Strong Communication Skills
  • Credentialing/Auditing
  • Microsoft Office
  • Strategic Data Analysis/Reporting
  • Policy/Procedure Development

Certification

CPR/First Aid /AED Certified by American Red Cross

Additional Information

  • Nominated by WGU to be inducted in the the National Society of Leadership and Success (NSLS)
  • Over 15 years of volunteer work with local churches, orphanages and charities.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Key Account/Activation Manager - The Hive US
05.2022 - 07.2023
Vendor Account Manager - Medical Transportation Management Inc.
04.2019 - 05.2022
Customer Care Representative - Medical Transportation Management Inc.
06.2017 - 04.2019
Online Sales Manager - Big Apple Music LLC
01.2017 - 06.2017
Customer Service Lead/Wholesale Accounts - Repairs Universe
09.2015 - 01.2016
Manager - Big Apple Music LLC
06.2012 - 08.2015
Western Governors University - MBA, Healthcare Management
State University of New York Institute of Technology - Bachelor of Arts, Psychology

Similar Profiles

CREATE PROFILE
JOSHUA MORIARITY