Joshua Naftaly
Coconut Creek,FL
Summary
Training and Operations Manager with over 12 years of QSR and Fast Casual experience focused on guest service and operations. Able to complete multiple projects in high-stress environments while adhering to brand standards. Extensive experience in staff development, process and productivity improvements, and performance management. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs. Expertise in Retail technology systems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Training and Operations Manager
Focus Brands
Atlanta, GA
03.2022 - Current
- Collaborated with others to develop new training agendas to better NSO training.
- Provided ongoing coaching to franchisees and management by performing QSC evaluations.
- Monitored employee performance while leading NSO training, addressing issues in accordance with company policies and procedures.
- Identify and optimize procedures to improve efficiency on store level operations.
Operating Director
PDQ Restaurant
07.2021 - 03.2022
- Uphold brand standard in day-to-day operations
- Facilitated Revel rollout for PosiTouch POS
- Identify and secure new markets for NRO
- Hiring of potential manager candidates for NRO
Multi-Unit General Manager
Moe's Southwest Grill
10.2019 - 07.2021
- Give managers time gated goals to improve stores profitability
- Grow sales across the board through improving OSAT
- Recognize issues needing to be resolved prior to events that would stagger the workplaces functionality
- Perform mock ROSE reports with managers to show what benchmarks need to be held in place
General Manager
Moes Southwest Grill
01.2019 - 10.2019
- Monitor, evaluate, and motivate employees, while identifying opportunities for improvement.
- Managing profitability of location by establishing accurate par levels and managing food cost through catch weight and waste management.
- Forecast sales in order to make an efficient schedule to manage labor budget.
- Keep restaurant maintained to reflect brand standards, while also being prepared for Steritech, ROSE, and Health Inspections.
- Worked with DM to implement ways to improve sales.
- Ensured that each guest's experience was positive, memorable and consistent
Assistant General Manager
Moes Southwest Grill
10.2018 - 12.2018
- Participated in interviewing and onboarding employees.
- Conducted weekly inventory counts to assist GM with the management of food cost.
- Helped GM determine accurate par levels and placed weekly truck and produce orders.
- Held regular staff meetings discussing areas of improvement and highlighting best practices.
- Trained and developed shift supervisors to maintain standards throughout their shift.
Shift Supervisor/Trainer
Moes Southwest Grill
06.2012 - 09.2018
- Completed store opening and closing procedures
- Assisted store management meet standards of service and quality in daily operations
- Responded to and resolved customer questions and concerns
- Utilized tools and checklists to run efficient shifts while achieving labor goals and completing daily cleaning tasks
- Trained new employees following materials provided
- Worked with staff to complete line checks to ensure food safety and quality
Education
-
University of Central Florida
Orlando, FLSkills
- Staff training/development
- Guest service
- Conflict resolution
- Inventory management
- Proficient in Microsoft Office
- Effective communicator
- Manager Coaching and Training
- Efficient multi-tasker
- Business Process Workflow
- Diagnosis and Troubleshooting
Certification
- ServSafe Manager certified
- ServSafe Proctor certified
Timeline
Training and Operations Manager
Focus Brands
03.2022 - Current
Operating Director
PDQ Restaurant
07.2021 - 03.2022
Multi-Unit General Manager
Moe's Southwest Grill
10.2019 - 07.2021
General Manager
Moes Southwest Grill
01.2019 - 10.2019
Assistant General Manager
Moes Southwest Grill
10.2018 - 12.2018
Shift Supervisor/Trainer
Moes Southwest Grill
06.2012 - 09.2018
-
University of Central Florida