Joshua Navarro
Waltham,MA
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Fiorella Italian Restaurant. Proven ability to enhance guest engagement and satisfaction through attentive service and effective multitasking. Skilled in cash handling and menu memorization, consistently receiving positive feedback for creating memorable dining experiences.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Fiorella Italian Restaurant
Burlington, MA
11.2025 - Current
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables efficiently, prioritizing guest needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server Assistant
Chatham Inn Relais & Châteaux
Chatham, MA
06.2024 - Current
- Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to uphold high service standards.
- Collaborated with kitchen staff to ensure efficient communication regarding order status and special requests.
- Supported training of new team members in service protocols and operational procedures.
- Monitored inventory levels and assisted in restocking supplies as needed for seamless operations.
- Addressed guest inquiries promptly to create positive dining experiences and resolve concerns effectively.
- Executed daily opening and closing duties to maintain operational efficiency during service hours.
- Ensured adherence to health and safety regulations, contributing to a safe dining environment for guests and staff.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Associate of Business Administration - Business
Blinn College
Brenham, TX06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Menu memorization
- Team collaboration
- Liquor, wine, and food service
Timeline
Server
Fiorella Italian Restaurant
11.2025 - Current
Server Assistant
Chatham Inn Relais & Châteaux
06.2024 - Current
Associate of Business Administration - Business
Blinn College