Joshua Neto
Student
Marlborough,MA
Summary
Skilled Keyholder and student proficient in cashing in and out tills, customer transactions, and excellent leadership skills. Collaborative team player in work environments and fields of study. Performance-driven with focus on efficiency and exceeding expectations.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Keyholder
Altitude Trampoline Park
Marlborough, MA
07.2022 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit and check payments.
Front Desk Associate
Altitude Trampoline Park
Marlborough, MA
03.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, ticket purchases, and concessions.
- Maintained cleanliness and organization of front desk area.
Fulfillment Team Member
Target
Marlborough, MA
10.2020 - 01.2021
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Entered package information into company's computer system.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Waitstaff
New Horizons At Marlborough
Marlborough, MA
12.2019 - 03.2020
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Education
General Studies
Marlborough High School
Marlborough, MA 09.2019 - Current
Skills
Sales proficiency
undefinedTimeline
Keyholder
Altitude Trampoline Park
07.2022 - Current
Front Desk Associate
Altitude Trampoline Park
03.2021 - Current
Fulfillment Team Member
Target
10.2020 - 01.2021
Waitstaff
New Horizons At Marlborough
12.2019 - 03.2020
General Studies
Marlborough High School
09.2019 - Current
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