Joshua Newcity
Alexandria,VA
Summary
Dedicated, Ambitious, Reliable and Enthusiastic Assistant Manager with a background of over 10 years Serving and bartending with experience in leadership roles. Highly adaptable, motivated team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about front and back of house operations and best practices to maintain effective operational output. Always maintains thorough knowledge of food and beverages.
Fast learner and works well under pressure while maintaining a calm and professional demeanor.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Hummingbird Bar & Kitchen
Alexandria, VA
06.2023 - 02.2024
- Ensured that customer service standards were met or exceeded at all times
- Wrote daily manager logs and report to managers and owners.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Assisted with the organization special events such as promotions or fundraisers to drive business growth.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Motivated and led team members to work together to achieve targets.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Server/Top Gun/Trainer
Clyde's Restaurant
Alexandria, VA
04.2021 - 05.2023
- Greeted and accommodated guests, building positive experience from first interaction.
- Stayed informed about daily specials, new menu items, promotions.
- Informed kitchen of special dietary needs or requests
- Checked with guests to ensure satisfaction and capture additional items and refills
- Collected items and prepped tables for next course or diners
- Assisted with training of new staff members.
Bartender/Server/Trainer
Red Lobster
Alexandria, VA
01.2015 - 04.2021
- Developed rapport with guests and assisted in generating repeat business by providing exceptional service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Completed cleaning duties and tidying up server stations.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Assisted with training of new staff
Server
Firestation 1
Silver Spring, MD
07.2015 - 01.2016
- Greeted and accommodated guest, Informed customers of daily specials and signature menu items.
- Run food and refill drinks
- Clean and reset tables in dining area, roll silverware, and complete other side work.
Catering Service/Take-Out Server
Carmines
Washington, DC
01.2014 - 12.2014
- Rang in Banquet event orders, delivered food, set up and tore down all catering services in banquet halls and at customer locations.
Server/lane Operator
Lucky Strike Lanes
Washington, DC
02.2009 - 12.2013
- Greet and serve guest, process payments, clean and reset tables in dining area.
- Processed lane payments, report issues to the mechanics, spray shoes, take reservations, operate other lane functions
Education
Home Schooled
Skills
- Team Leadership Strength
- Workflow Coordination
- Training and Development Skill
- Employee Scheduling
- Customer Relationship Management (CRM)
- Customer Retention
- Budget Control
- Food Safety and Sanitation
- Operations Oversight
- Process Improvements
- Staff Management
- Business Operations Knowledge
- Inventory Control
- Customer service-oriented
- Efficient multi-tasker
- Proficient in POS transactions such as Tabit, Toast, Aloha, Positouch, Square, and many more
- Staff Development
Timeline
Assistant General Manager
Hummingbird Bar & Kitchen
06.2023 - 02.2024
Server/Top Gun/Trainer
Clyde's Restaurant
04.2021 - 05.2023
Server
Firestation 1
07.2015 - 01.2016
Bartender/Server/Trainer
Red Lobster
01.2015 - 04.2021
Catering Service/Take-Out Server
Carmines
01.2014 - 12.2014
Server/lane Operator
Lucky Strike Lanes
02.2009 - 12.2013
Home Schooled