Joshua Newman
Austin
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker eager to secure an at home customer service position with your company. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Call Center Representative
AWL
07.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
TLE Technician
Walmart
04.2019 - 02.2022
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime by efficiently diagnosing and repairing technical issues in TLE systems.
- Improved workflow efficiency with the implementation of new processes and procedures for TLE operations.
- Streamlined inventory management, ensuring timely replenishment of spare parts and tools.
Strand Mapper
Survey Services
03.2016 - 03.2019
- Enhanced mapping accuracy by utilizing GIS software and spatial analysis techniques.
- Streamlined data collection processes for improved map quality and efficiency.
- Collaborated with cross-functional teams to create accurate maps for various projects.
- Increased project delivery speed by implementing time-saving cartographic techniques.
Line Cook Supervisor
Cinnzetti's
04.2010 - 02.2016
- Enhanced kitchen efficiency by streamlining food preparation processes and optimizing workstations.
- Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Maximized staff productivity with effective scheduling and delegation of tasks according to individual skillsets.
Education
No Degree - Drama
The University of Montana
Missoula, MTBachelor of Science - Computer And Information Systems Security
Southern New Hampshire University
Hooksett, NH08.2026
Skills
- Report Preparation
- Product Upselling
- Account Updating
- Customer Service
- Microsoft Teams
- Experience working independently and remotely
Timeline
Call Center Representative
AWL
07.2023 - Current
TLE Technician
Walmart
04.2019 - 02.2022
Strand Mapper
Survey Services
03.2016 - 03.2019
Line Cook Supervisor
Cinnzetti's
04.2010 - 02.2016
No Degree - Drama
The University of Montana
Bachelor of Science - Computer And Information Systems Security
Southern New Hampshire University
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