Joshua Nipper
Fort Wayne,IN
Summary
Accomplished business leader with a proven track record at Nipper Fence Company LLC and the U.S. Army, enhancing operational efficiency and client satisfaction through strategic planning and relationship building. Expert in workforce planning and productivity improvement, achieving significant cost savings and fostering team leadership. Skilled in technology integration and customer relations, consistently exceeding performance goals. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner
Nipper Fence Company LLC
02.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Senior Operations Manager
U.S. Army
02.1998 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ11.2016
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Operations Management
Productivity Improvement
Strategic Planning
Cost Reduction
Technology Integration
Business Planning
Facility Management
Workforce Planning
Forecasting
Budget Administration
KPI reporting
Safety Management
Employee Coaching
KPI Tracking
Transportation Management
Hiring and Onboarding
Standard Operating Procedures
Performance Evaluations
Staff hiring
Team Leadership
Program Optimization
Cost analysis and savings
Business Leadership
Certification
I have a valid and current Top Secret (T5) Security Clearance.
Timeline
Owner
Nipper Fence Company LLC
02.2024 - Current
Senior Operations Manager
U.S. Army
02.1998 - Current
Bachelor of Science - Business
University of Phoenix
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