Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
Generic

Joshua Norton

Spanaway,WA

Summary

Experienced Manager with over 20 years' experience providing administrative support to a large team of 132 staff members across multiple facilities, caring for thousands of patients. Skilled in effectively interfacing with facility management and IT to ensure smooth operations. Adept at multitasking and managing multiple projects and schedules simultaneously. Recognized as an excellent point person for clients, customers, vendors, and equipment and service providers. Tech-savvy and efficiency-focused, with a strong ability to develop strategic plans and drive execution to increase business growth, development, and revenues. Equipped with an entrepreneurial mindset, advanced technical skills, and a commitment to exceptional customer service delivery.

Overview

15
15
years of professional experience
50
50
Certification

Work History

Account Manager

Health Care Service Corporation
12.2024 - Current
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

CULINARY DIRECTOR/Regional Executive Chef

EVERGREEN HEALTHCARE SERVICES
04.2022 - 12.2024
  • Manage and evaluate activities of employees, provide instructions to employees as required
  • Prepare and execute business strategies, manage agendas for the managed entities as well as separate projects
  • Assess cost and rewards against the budget for long term investigate and inspect production merchandise and competitors to make well informed plan decision
  • Generate initiatives to take benefits of Market opportunities to decrease Administration dangers predict business threats and increase strengths
  • I recognize Central capabilities and eliminate risk
  • Coordinate with the administration and cooperate team to insure client relations
  • Monitored food preparation processes to ensure adherence to standardized recipes and presentation guidelines for a consistent dining experience across all outlets.
  • Oversaw staff scheduling processes that ensured adequate coverage during peak periods without compromising service standards or employee job satisfaction levels.
  • Prepared and served food to approximately160 personnel in upscale urban restaurant.

food and nutrition services manager

Multicare Health Systems
02.2019 - 04.2022
    • Manages schedules, organizes office functions, and oversees daily operations of office with 132 employees
    • Hires, trains, and onboards employees
    • Interfaces with IT and facilities new employees in their work environment as efficiently and stress-free as possible
    • My systems have expedited staff assimilation by 20% and reduced office expenses by 15%
    • Renegotiate vendor contracts, Implement office supplies inventory control and standardized office ordering procedures
    • Implemented cloud-based data management system, utilize CRM to its full potential
    • I've conducted and administered fiscal operations including, accounting, planning, budgets, authorizing expenditures, establishing rates for service, and coordinating Financial reporting
    • Optimized patient recovery times by collaborating closely with healthcare professionals to devise appropriate therapeutic diets tailored to individual needs.
    • Developed successful relationships with vendors, resulting in cost-effective purchasing agreements for quality food products.

Sous Chef

Snoqualmie Casino
10.2016 - 02.2019
    • Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting
    • Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers
    • Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs
    • Monitor sanitation practices to ensure that employees follow standards and regulations
    • Order or requisition food or other supplies needed to ensure efficient operation
    • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
    • Trained kitchen staff to perform various preparation tasks under pressure.

SOUS CHEF

Multicare Health Systems
01.2013 - 02.2019
  • Maintain and follow standard quality, safety environmental and infection control policies and procedures
  • Monitor all sanitation practices to ensure that employees follow standards and regulations
  • Ensure food is stored and cooked at correct temperatures by regulating temperature of oven, broilers, grills, and roasters
  • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Education

high School Diploma -

Olympic College
Shelton, Washington

cdm, cfpp

University Of FLORIDA
Gainesville, Florida

Skills

  • Strong interpersonal & communication skills
  • MS Office Suite
  • WPM: 90
  • Ability to work collaboratively as part of a team
  • Problem Solving
  • Leadership
  • Meticulous attention to detail
  • Excellent Organizational skills
  • Poised under pressure
  • Account management
  • Goals and performance
  • Documentation and reporting
  • Customer service
  • Client development

Accomplishments

  • Received Green Health award, 2021, For environmental excellence
  • Safety award, 2020, One year no recordable injuries
  • Transformed organization by rebuilding standards and practices from the ground up.
  • Oversaw operations covering Pierce County And King County.
  • Supervised and mentored more than 130 Personnel in healthcare.
  • Improved inspection accuracy by adopting modern standards and technologies.
  • Achieved citation free through effectively helping with dshs survey readiness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Serve It Up Safe! Certification – Serve It Up Safe!.
  • American Culinary Federation Chef Certification (for those with kitchen responsibilities as well) – American Culinary Federation.
  • Foodservice Management Professional (FMP) - National Restaurant Association.
  • Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
  • HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
  • Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • Dietary Manager Certification (CDM, CFPP) - Association of Nutrition & Foodservice Professionals.
  • National Registry of Food Safety Professionals Food Manager Certification (NRFSP FMC) – National Registry of Food Safety Professionals.
  • EcoSure Health Department Intelligence Certificate – Ecolab EcoSure.
  • ISO 22000, Food Safety Management Systems Lead Auditor – International Organization for Standardization accredited bodies.

Languages

English
Native or Bilingual
Spanish
Limited Working

Affiliations

  • Association of Nutrition Food Service Professionals
  • National Restaurant Association
  • Academy Of Nutrition And Dietetics

Timeline

Account Manager

Health Care Service Corporation
12.2024 - Current

CULINARY DIRECTOR/Regional Executive Chef

EVERGREEN HEALTHCARE SERVICES
04.2022 - 12.2024

food and nutrition services manager

Multicare Health Systems
02.2019 - 04.2022

Sous Chef

Snoqualmie Casino
10.2016 - 02.2019

SOUS CHEF

Multicare Health Systems
01.2013 - 02.2019

high School Diploma -

Olympic College

cdm, cfpp

University Of FLORIDA

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Joshua Norton