Joshua O'Hala
Fairfax,VA
Summary
I have over 4 years experience working in a customer service position with my history working in retail as well as the food industry as a server, in addition to 2 years working as an electrician's apprentice. I have 3 years of experience in an office environment working with 3d printing and computer graphics. I am proficient in the Microsoft Office Suite as well as computer use in general. I am used to working with diverse groups of people as well as managing myself and my time to make sure things are done efficiently and deadlines are met. I have an easy time adapting to new situations, as well as having a detail-oriented disposition.
Overview
13
13
years of professional experience
Work History
Mobile Expert
T-Mobile
08.2022 - 11.2023
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
3d Modeler and Sculptor
Runeforge LLC
11.2018 - 11.2021
- Gathered photo references to use as guidelines and textures for models.
- Developed primary models and sketches to showcase final product designs.
- Used Various 3d Programs such as Maya, Blender, substance Painter, and Zbrush to create my finished product.
- Came up with Designs for models from concept to completion.
- Understand how to operate a 3d printer
- Understand how to properly support models to prep them for 3d printers.
Electrician's Apprentice
AXL Electric
03.2016 - 11.2018
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Pulled wire through conduits and through holes in walls and floors.
- Worked with Master Electrician and other electricians to provide installation, repair and maintenance for New and old construction.
- Assisted Master Electrician in conduit placement inside designated partitions, walls and other concealed areas.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches and breaking up concrete.
Customer Service Associate
Sunset Beach
05.2014 - 09.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Was able to work in any department necessary; Miniature Golf course, Jewelry Department, Main area cashier, Groundskeeping.
- Greeted and assisted customers with whatever issues they may have and need assistance with.
- Worked under high pressure during busy hours of the work day.
Server
Jakes Bar And Grill
06.2010 - 09.2014
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
High School Diploma -
Cape May County Technical High School
Cape May Court House, NJ06.2013
Skills
- Self-Motivated
- Good interpersonal Skills
- Creative Problem Solving
- Team-Oriented and Cooperative
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Timeline
Mobile Expert
T-Mobile
08.2022 - 11.2023
3d Modeler and Sculptor
Runeforge LLC
11.2018 - 11.2021
Electrician's Apprentice
AXL Electric
03.2016 - 11.2018
Customer Service Associate
Sunset Beach
05.2014 - 09.2016
Server
Jakes Bar And Grill
06.2010 - 09.2014
High School Diploma -
Cape May County Technical High School
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